Oge Udealor
Mississauga,Ontario
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/Cashier
QUICKNET TELECOMMUNICATIONS
07.2020 - 07.2023
- Managed a high volume of customer inquiries and complaints in a fast-paced Call Center environment.
- Demonstrated strong conflict resolution and negotiation skills to resolve client issues effectively.
- Utilized excellent verbal and written communication skills to ensure clear and accurate information exchange.
- Achieved individual and departmental performance standards and goals consistently.
- Contributed to team efforts by providing support and feedback to improve overall service quality.
CUSTOMER SERVICE/SALES REPRESENTATIVE
TRENDY KIDS STORES
03.2017 - 07.2020
- Responded professionally and courteously to client inquiries, maintaining high customer satisfaction.
- Built rapport with customers through empathetic listening and understanding of their unique needs or preferences.
- Handled client concerns and inquiries in line with established contact and operations standards.
- Resolved client issues and ensured consistent satisfaction and support.
- Scheduled in-home estimates to consistently meet or exceed the forecasted estimate-to-call ratio.
- Coordinated with other departments, and provided feedback and status reports on problem identification and resolutions.
- Streamlined communication processes for improved efficiency in handling customer inquiries.
- Maintained above-average attendance and timeliness record, contributing to overall team reliability.
Education
GRADUATE CERTIFICATE - GLOBAL BUSINESS MANAGEMENT
SAULT COLLEGE
BRAMPTON04.2025
CERTIFICATE - CUSTOMER SERVICE MANAGEMENT
ALISON LEARNING
ONLINE07.2023
Skills
- Verbal Communication: Excellent listening and speaking skills, ensuring effective client interactions
- Conflict Resolution: Strong abilities in resolving client issues and negotiating satisfactory outcomes
- Written Communication: Outstanding skills in spelling, grammar, and clear written expression
- Organizational Skills: To set priorities, plan, and organize work effectively
- Interpersonal Skills: For building rapport with clients and colleagues
- Technical Skills: Proficient in Windows environment and typing
Signature Achievements
- Maintained long-term relationships with customers which resulted in customer loyalty and retention.
- Demonstrated success in a busy Call Center environment by answering and attending to customers' calls within the shortest time, this reduced the customers' wait time by 60%.
- Surpassed sales quotas and targets set by the company by 15% quarterly.
- Received positive feedback from satisfied customers and accolades from the company for outstanding sales performance.
Timeline
Customer Service Representative/Cashier
QUICKNET TELECOMMUNICATIONS
07.2020 - 07.2023
CUSTOMER SERVICE/SALES REPRESENTATIVE
TRENDY KIDS STORES
03.2017 - 07.2020
GRADUATE CERTIFICATE - GLOBAL BUSINESS MANAGEMENT
SAULT COLLEGE
CERTIFICATE - CUSTOMER SERVICE MANAGEMENT
ALISON LEARNING
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