Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Security Clearance
Affiliations
● Digital Nova Scotia Role Model Award 2023
Timeline
Generic

Oge Nwachukwu

Summary

Oge is an experienced Senior Business Analyst who consistently delivers solutions that drive business value. She excels at analyzing complex problems, improving processes, and facilitating seamless organizational change.

Experienced with delivering strategic consulting services to enhance client business operations. Utilizes in-depth industry knowledge and analytical skills to identify and implement effective solutions. Track record of building strong client relationships and driving measurable results.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Business Analysis Consultant

Independent Consultant
08.2023 - Current
  • Conducted stakeholder workshops and elicitation sessions to gather detailed business needs to align AI implementations with strategic goals.
  • Developed user stories, process models, and data flow diagrams to clearly define system behavior and support solution architecture.
  • Facilitated sprint planning, backlog grooming, and UAT cycles to ensure timely and high-quality delivery of AI features.
  • Created traceability matrices to maintain alignment between business requirements and technical deliverables.
  • Provided documentation and training materials for business teams to ensure effective solution adoption and onboarding.
  • Collaborated with developers to validate solution design against requirements, preventing rework and missed features.
  • Monitored solution adoption and performed impact assessments to evaluate business value and inform future improvements.
  • Developed release plans and supported change readiness activities to drive successful solution launches.
  • Reviewed competitor systems and suggested user experience enhancements to strengthen client market position.
  • Conducted cost-benefit analysis and contributed to roadmap prioritization to guide investment decisions.
  • Accomplishments:
  • Led AI-powered Voice and Chat AI implementation for EdTech client, enhancing sales operations.
  • Delivered automated CRM solution with AI segmentation for financial services client.
  • Acted as Product Owner for cooperative society platform aligning with market needs.
  • Trained client teams on AI maintenance and optimization.

Senior Business Analyst / Project Manager

Nova Scotia Community College (NSCC)
11.2019 - 08.2023
  • Led enterprise-wide requirement gathering to define system capabilities and ensure alignment with organizational strategy.
  • Conducted stakeholder analysis and engagement planning to facilitate effective collaboration and consensus building.
  • Created use cases, business process models, and scenarios to illustrate user interactions and drive technical design.
  • Coordinated cross-departmental schedules and managed vendor relationships to ensure timely delivery of project milestones.
  • Conducted risk assessments and implementation readiness checks to minimize disruptions and improve go-live success.
  • Facilitated training sessions and created instructional content to support end-user adoption.
  • Directed internal project teams and tracked progress using Agile/Scrum and Waterfall methodologies to maintain delivery cadence.
  • Developed future-state architecture models and documented transition roadmaps to modernize legacy processes.
  • Developed procurement and RFP documentation to guide vendor evaluations and acquisition decisions.
  • Instituted feedback mechanisms such as surveys and retrospectives to continuously improve solution outcomes.
  • Accomplishments:
  • Directed IAM modernization for 10,000+ users and managed procurement lifecycle.
  • Implemented COVID compliance system across 13 campuses during pandemic.
  • Oversaw Oracle Cloud phased rollout and governance setup.
  • Developed business case for Campus housing modernization project.

Business Analyst

Manulife Financial Corporation
10.2018 - 11.2019
  • Facilitated discovery workshops with internal stakeholders to elicit, analyze, and validate detailed business requirements for new initiatives.
  • Mapped and optimized current-state business processes to identify inefficiencies and improvement opportunities.
  • Documented BRDs, FRDs, and SOPs to communicate functional needs to development and QA teams.
  • Led test planning and UAT execution to ensure software functionality met business expectations.
  • Supported change management activities including training sessions and transition planning to aid business continuity.
  • Collaborated with cross-functional teams to implement changes and resolve system configuration challenges.
  • Tracked requirements and change requests through traceability matrices to ensure completeness and accountability.
  • Investigated root causes of system issues to recommend appropriate solutions or workarounds.
  • Created documentation and quick-reference guides to support business operations post-implementation.
  • Reported test results and user feedback to improve release readiness and user satisfaction.
  • Accomplishments:
  • Automated insurance agency commission management system.
  • Enhanced stakeholder onboarding and system configuration.
  • Improved UAT success rate through stakeholder coaching.
  • Ensured compliance with internal audit requirements.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.

Business Analyst / Project Manager

Eterna Plc
06.2013 - 06.2018
  • Directed enterprise-wide business process reviews to uncover operational bottlenecks and drive optimization efforts.
  • Conducted gap analysis and facilitated stakeholder sessions to define solution scope and priorities.
  • Created integrated project schedules and resource plans to support project delivery.
  • Developed SOPs, visual workflows, and communications to promote process consistency across departments.
  • Executed BPR using PEEM and APQC frameworks to align with strategic goals.
  • Partnered with senior leadership to define performance KPIs and align reporting with corporate objectives.
  • Documented functional and non-functional requirements for system upgrades and automation initiatives.
  • Designed change impact assessments and facilitated adoption plans using the ADKAR model.
  • Built dashboards to track initiative progress, risks, and benefit realization.
  • Coordinated business unit alignment during cross-departmental process standardization.
  • Accomplishments:
  • Led ERP implementation and BPM tool deployment.
  • Transitioned company to ISO 9001:2015 standard.
  • Rolled out Activity-Based Budgeting enterprise-wide.
  • Conducted digital readiness assessments.

Education

Bachelor of Science - Applied Accounting

Oxford Brookes University
01.2010

Skills

  • Business Case Documentation
  • Solution Evaluation and Selection
  • Requirements Elicitation & Management
  • Business Process Analysis & Improvement
  • Technology Implementations
  • Workflow Design and automations
  • Change Management & User Adoption
  • Stakeholder Engagement & Facilitation
  • Agile & Waterfall Methodologies
  • Process Mapping & Documentation
  • Training & Knowledge Transfer
  • Problem-solving
  • Attention to detail
  • Team leadership & development
  • Analytical thinking
  • Project leadership

Accomplishments

Reduced lead qualification time by 40%, increased sales pipeline visibility by 85%, and automated 60% of routine sales tasks.


Reduced identity management issues by 25%, achieved 90% stakeholder engagement rate, and improved security compliance by 40%.


Achieved 100% regulatory compliance, reduced reporting time by 75%, and enabled real-time monitoring across all locations.


Reduced expense processing time by 60%, improved reporting accuracy to 99%, and achieved 95% user adoption rate within first 3 months.


Achieved 35% improvement in process performance, reduced cycle times by 40%, and established a sustainable process improvement framework.

Successfully modernized operations across 550 branches, reduced transaction processing time by 45%, and improved system availability to 99.99%.

Certification

  • Certified Business Analysis Professional (CBAP), IIBA
  • Certified Project Management Professional (PMP), PMI
  • Certified Change Management Practitioner, PROSCI
  • Certified Product Owner Analysis (CPOA), IIBA
  • Certified AI & Ethics Professional (CPMAI), PMI

Languages

English (written, comprehension, spoken)
Full Professional

Security Clearance

  • PWGSC Reliability Clearance
  • Secret Clearance (In-progress)

Affiliations

  • Project Management Institute
  • International Institute for Business Analysis
  • Prosci
  • International Information System Security Certification Consortium

● Digital Nova Scotia Role Model Award 2023

● Honored for inspiring others and driving diversity and inclusion in the tech industry

Timeline

Business Analysis Consultant

Independent Consultant
08.2023 - Current

Senior Business Analyst / Project Manager

Nova Scotia Community College (NSCC)
11.2019 - 08.2023

Business Analyst

Manulife Financial Corporation
10.2018 - 11.2019

Business Analyst / Project Manager

Eterna Plc
06.2013 - 06.2018

Bachelor of Science - Applied Accounting

Oxford Brookes University

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Oge Nwachukwu