Ogdulia Armenta
Atwater
Summary
Dedicated professional with strong customer service and cash handling skills. Proven ability to enhance operations and improve customer satisfaction through effective teamwork and quality assurance.
Reliable and adaptable professional experienced in customer service and cash management. Known for strong multitasking abilities and commitment to quality assurance, ready to support operational excellence and enhance customer experiences.
Overview
15
15
years of professional experience
Work History
Cashier Assistant Manager
U-Gas Mini Mart
Riverbank, CA
05.2023 - 05.2024
- Assisted with daily operations, ensuring efficiency and accuracy at checkout stations.
- Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
- Managed cash register transactions, maintaining balanced drawers at end of shifts.
- Collaborated with team to enhance inventory management and product displays.
- Monitored stock levels and coordinated restocking efforts with suppliers.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Quickly and accurately counted drawers at start and end of each shift.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly, fostering loyalty among patrons.
Drive-Thru Cashier
McDonald's Restaurant
Riverbank, CA
06.2009 - 10.2012
- Processed customer orders efficiently and accurately using point-of-sale systems.
- Maintained cleanliness and organization of drive-thru area to enhance customer experience.
- Assisted in training new team members on service standards and operational procedures.
- Managed cash handling, ensuring accurate transactions and balancing registers at shift end.
- Followed food safety and sanitation guidelines at all times.
- Developed strong communication skills while interacting with diverse clientele daily.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
Education
High School Diploma -
Gonzales High
Gonzales, CA05-1995
Skills
- Sales promotion
- Employee training
- Workplace safety
- Budgeting and finance
- Cash handling expertise
- Merchandise display
- Customer service
- Documentation and reporting
- Cash register operation
- Store opening and closing
- Bank deposit preparation
- Vendor coordination
- Quality assurance
- Verbal and written communication
- Teamwork
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Cashier Assistant Manager
U-Gas Mini Mart
05.2023 - 05.2024
Drive-Thru Cashier
McDonald's Restaurant
06.2009 - 10.2012
High School Diploma -
Gonzales High