OGAGAOGHENE OSE
Moncton,Canada
Summary
Organized and detail-oriented Insurance and Banking professional with over 5 years of experience in client services, insurance operations, and administrative support. Skilled in data entry, report compilation, claims support, and policy review. Recognized for strong communication, stakeholder coordination, and the ability to manage multiple tasks in a fast-paced environment. Adept in Microsoft Excel, policy management, and contributing to team results through collaboration and initiative.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Insurance Representative
Cooperators Insurance Company
04.2023 - Current
- Reviewed client policies and provided tailored insurance recommendations, demonstrating strong understanding of risk and benefit analysis.
- Support new employees by mentoring and analyzing their progress.
- Prepare reports for team mates performance
- Maintained accurate client records, assisted with policy updates, and ensured compliance with internal processes.
- Compiled insurance quotes and supported the client onboarding process using CRM and policy platforms.
- Advised clients on product options, aligning insurance plans with evolving needs and risk profiles.
- Supported reporting and administrative functions for internal operations and client tracking.
Banking Advisor
RBC Royal Bank
07.2022 - 03.2023
- Proactively engaging with RBC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one
- Helping clients when they need, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contacts.
- Contribute to team results by supporting all colleagues to be successful in meeting client needs.
- Cultivating and maintaining relationships with partners to work as one RBC team.
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests.
- Educating and assisting clients with using RBC digital capabilities
Contact Center Representative
Doren Specialist Hospital
11.2018 - 04.2022
- Handles all inbound calls from patients and non-patients, provides the highest level of professionalism and answers general inquiries while exercising discretion in confidential matters.
- Set up new appointments and access existing patient information using the computer systems.
- Communicate all add-ons, delays, cancellations, and no-shows to Clinical Director.
- Provides support to patients in distress by responding to emergencies.
- Maintain registration flow by efficiently moving the patient through the process flow.
- Verify patient's details and makes changes to patients' information when necessary.
- Cultivated and maintained a relationship with partners to work as one.
Call Center Representative
Linkorion Technology
08.2017 - 08.2018
- Proactively engaged clients through various communication channels delivering outstanding customer service experience.
- Focused on helping clients by responding empathetically to various questions and assisting with all their inquiries at the first point of contact.
- Guide clients through troubleshooting, navigating the company website, or accessing company products.
- Review client's accounts and provide updates and information about billing.
Education
Bachelor of Science - Sociology And Anthropology
University of Benin
Edo State06.2017
Skills
- Claims Support & Policy Analysis
- MS Excel Reporting & Data Entry
- Administrative & Operational Support
- Compliance & Risk Adherence
- SharePoint Site Navigation (Basic Admin Exposure)
- Strong Communication & Interpersonal Skills
- Report Compilation & File Audits
- Client Relationship Management
- Team Collaboration & Process Efficiency
- Customer Service Excellence
Certification
Chartered Institute of Personnel Management (CIPM)- Associate Member
Data Analysis
CIP - in view
Languages
English
Full Professional
Additional Information
Technical Tools
- Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Analysis tools (Power BI, MySQL, Python)
- SharePoint (Basic Use & Document Organization)
- CRM Systems (Insurance & Banking platforms)
- Remote Collaboration Tools (Teams, Zoom, etc.)
Timeline
Licensed Insurance Representative
Cooperators Insurance Company
04.2023 - Current
Banking Advisor
RBC Royal Bank
07.2022 - 03.2023
Contact Center Representative
Doren Specialist Hospital
11.2018 - 04.2022
Call Center Representative
Linkorion Technology
08.2017 - 08.2018
Bachelor of Science - Sociology And Anthropology
University of Benin
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