Ofure EGBADON
Regina,Canada
Summary
Customer service professional with extensive experience at YMCA of Regina, specializing in time management and client interactions. Demonstrated ability to resolve complex issues and enhance team collaboration, utilizing Microsoft Office Suite for operational efficiency. Committed to professional growth and implementing effective customer engagement strategies. Skilled in conflict resolution, data entry, and customer relationship management, ensuring positive customer experiences.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Member Service Representative/Sales
YMCA of Regina
06.2023 - Current
- Taking inbound calls to address customers’ inquiries and concerns as well as making outbound calls to reach out to customers and prospective customers in a timely and efficient manner
- Handled irate clients by being patient, courteous and empathetic, and was able to preserve customer trust by providing appropriate answers and solutions to their concerns
- Used Microsoft Office Suite to develop work schedule; this helped with time management in the departments and on the field
- Successfully fostered on boarding a team of customer service associates that provided excellent customer support service
- This helped to gain clients’ confidence and improve workflow in the departments
- Worked calmly/under pressure when interfacing with other organizations for merchant verification request as those requests always need urgent attention
- Maintaining highest level of care and accuracy in imputation of Data
- Sales of membership to both online and walk in customers
- Creating of Account for online Members and directive on various platform Operation
- Collection of payments from members using credit and debit cards both in person and online
- Attentively handling Seniors calls, resolving issues and Assisting in Account setup, Scheduling for various seniors Activities
Customer Service Supervisor
LordOA Enterprise
03.2021 - 03.2023
- Assisting Financial Institutions on investigating clients Credit Worthiness before granting of loans
- Received and resolved escalated customer complaints
- Performed administrative duties such as scheduling and managing internal roaster of staff
- Liaised between departments to obtain responses and provide unconventional solutions to difficult clients
- Coordinated different departments’ staff to generate desired results as per customer requests
- Provided strong administrative support to the Customer service team the areas of preparing Customer Service training materials, recording performance and organizing files for staff and customers
- Performed all Customer Service Representative duties
Customer Service Representative
LordOA Enterprise
02.2011 - 03.2021
- Identified caller’s need, clarified information, handled inquiries, researched required information using available resources and provided solutions
- Followed policies and procedures when handling complaints
- Handled confidential information and maintained their confidentiality while responding to third party requests
- Collaborated with team members and other departments to resolve complex customer issues
- Built customer trust and through excellent customers after service delivery
- Ability to stay calm under pressure, maintained politeness while dealing with irate customers
- Good knowledge of customer service principles and practices, call centre telephony and technology
Customer Service Representative
Union Bank Of Nigeria PLC
06.2008 - 06.2009
- Took charge and resolve client’s issues and helped build their loyalty to the bank
- Reviewed customers credit rating to qualify for Loans and repayment plan
- Attended to online/walk-in customers to provide banking services and to resolved issues related to services
- Keep accurate records of customer interactions and correspondence
- Processed transactions and cross-selling band products and services to clients
- Answered and processed customer inquiries, concerns, and complaints in a timely, efficient, and courteous manner while utilizing procedures and systems of the customer services division
- Managed large volume of inbound and outgoing calls
Education
Master of Science (MSc.) - Agric Economic
University of Ibadan
Nigeria01.2014
Skills
- Effective time management
- Empathy and calmness
- Multitasking skills
- Dedicated team player
- Courteous professionalism
- Office Suite knowledge
- Focus on professional development
- Customer engagement strategies
References
Available on request
Affiliations
- Awarded Best Customer Service on Client Loan and Credit Expertise.
- Reward for Efficient Data Collation , Analysis , relation building among colleague and client.
- Versatile communication on credit worthiness and policy making on board meetings and organizations growth.
Languages
English
Professional
Certification
- As a member of Certified Agricultural loan and credit analyst Nigeria.
References
References available upon request.
Timeline
Member Service Representative/Sales
YMCA of Regina
06.2023 - Current
Customer Service Supervisor
LordOA Enterprise
03.2021 - 03.2023
Customer Service Representative
LordOA Enterprise
02.2011 - 03.2021
Customer Service Representative
Union Bank Of Nigeria PLC
06.2008 - 06.2009
Master of Science (MSc.) - Agric Economic
University of Ibadan
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