Michael Wilson Jr.
Los Angeles
Summary
Dynamic, enthusiastic, as well as a conscientious customer service professional with extensive experience in a variety of retail environments. With proven ability to work well with, others in fast-paced working conditions. Possess excellent communication skills, both verbal and written. Thoroughly enjoy working with customers a definite “people person”. I’m highly motivated, dependable, goal-oriented, and flexible.
Work well in a team atmosphere or independent. Experienced in accepting a variety of projects and working them to completion with effective follow-through. Capable of accepting challenges and providing solutions. Excellent talent in “reading” the customer, gleaning information and providing appropriate solutions. Professional appearance with proficiency in greeting clients and making them feel comfortable. Strong problem-solving skills, Performance-driven, ability to multitask with attention to detail and accuracy in a fast-paced environment.
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Boilermaker
Oil Industry
09.2020 - Current
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Conducted routine inspections and maintenance on installed systems to ensure operational efficiency.
- Used hand signals to notify crane operator to lift components to specific positions.
- Identified issues and addressed each immediately with job foreman.
- Inspected equipment, structures and materials to identify cause of errors.
Driver
Amazon
01.2021 - 01.2022
- Pick up warehouse packages, and store them in the van for delivery
- Get packages to customer at the time of delivery or sooner
- Drive an oversized van to carry cargo
- Also assist others with route if needed
Ramp Agent
Swiss Port / Dnata
01.2016 - 2020
- Assist in ramp set up and storage of equipment and baggage.
- Transfer luggage to other gates, other airlines and to passengers.
- Responsible for maintaining the safety and security of the ramp at all times.
- Service aircraft as needed.
- Coordinated loading and unloading of cargo with precision and efficiency.
- Streamlined workflow processes to improve turnaround times and reduce delays.
Security Guard
5 Diamond Protections
01.2015 - 01.2016
- Patrol commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
- Answer alarms and investigate disturbances.
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
Wireless Sales Representative
Fry’s Electronics
01.2014 - 01.2015
- Analyzing customers’ needs and present value-added solutions
- Inspire and excite customers about how solutions can impact their lives
- Ensure that customers leave the store with the best solutions for their needs
- Product set-up and coaching for customers items
- Provide customers with a basic understanding of the functionality of the products and accessories they purchase so that they can immediately enjoy their new solutions
- Support daily business operations, including processing customer transactions which included (refunds, exchanges, holds and purchases) and auditing cash receipts daily.
Education
High School - Mathematics
Washington Preparatory High School
Los Angeles, CA01.2014
No Degree - Kinesiology
Long Beach City College
Long Beach, CASkills
- Excellent Computer Proficiency: Microsoft Word, Excel, Access, Power Point, Internet, Outlook
- Heavy lifting
- Safety procedures compliance
- Customer service
- Strong multitasking
- Team leadership
- Complex Problem-solving
- Relationship building
- Clear communication
- Multitasking
- Organizational skills
- Good judgment
Timeline
Driver
Amazon
01.2021 - 01.2022
Boilermaker
Oil Industry
09.2020 - Current
Ramp Agent
Swiss Port / Dnata
01.2016 - 2020
Security Guard
5 Diamond Protections
01.2015 - 01.2016
Wireless Sales Representative
Fry’s Electronics
01.2014 - 01.2015
High School - Mathematics
Washington Preparatory High School
No Degree - Kinesiology
Long Beach City College