Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ERIC OFFEI

Mississauga

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

2
2
years of professional experience

Work History

Audit Assistant

Deloitte Ghana
11.2023 - 03.2024
  • Reviewed general ledger transactions to identify errors or irregular entries.
  • Assessed financial statements and records.
  • Supported senior auditors in the preparation of detailed reports for management, outlining key findings and areas for improvement.
  • Completed audits in accordance with regulations and procedures.
  • Improved client satisfaction by providing clear explanations of audit findings and recommendations for improvement.
  • Assisted in the development of audit plans, identifying key areas of focus and allocating resources appropriately for maximum efficiency.

Personal Assistant to the Chief Executive Officer

Wilmar Africa (frytol Oil Ghana Limited)
01.2023 - 10.2023
  • Answered incoming phone calls and emails, and presented urgent requests for timely response.
  • Liaised between departments on behalf of the CEO to facilitate collaboration and drive progress towards shared goals.
  • Promoted a positive company image by representing the CEO at events, meetings, and conferences.
  • Monitored industry trends and competitor activities to keep the CEO informed about relevant developments in the market.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Volunteered to help with special projects of varying degrees of complexity.

Customer Support Specialist -Intenship

Ecobank Ghana Headquarters
11.2022 - 12.2022
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Conducted regular training sessions for new team members, promoting best practices in customer support operations.

Relationship Advisor

First National Bank Ghana
08.2022 - 10.2022
  • Contributed to the development of innovative banking products and services by providing valuable insights on client preferences and market trends.
  • Supported sales initiatives by collaborating with other departments to create targeted marketing campaigns for prospective clients.
  • Negotiated favorable terms for clients during loan restructuring discussions, minimizing financial burden while maintaining lender confidence.
  • Identified opportunities for cross-selling products to existing clients, enhancing their overall banking experience.
  • Enhanced overall customer satisfaction by consistently delivering prompt responses to inquiries and resolving any account-related issues.
  • Strengthened client relationships by providing personalized financial advice and exceptional customer service.

Financial Analyst

Gwo Sevo Ghana Solutions Limited
02.2022 - 06.2022
  • Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
  • Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing errors promptly.
  • Initiated process improvements that increased the efficiency of budgeting cycles while maintaining accuracy standards.
  • Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
  • Played a key role in annual audits by preparing detailed schedules, supporting documentation, and assisting auditors throughout the process.

Education

Bachelor of Science - Accounting And Finance

University of Professional Studies Accra
Ghana
09-2022

Skills

  • Financial and operational reporting
  • Financial statement analysis
  • Excellent attention to detail
  • Flexible team player
  • Superior time management
  • Documentation skills
  • Auditing procedures
  • Negotiation
  • Manpower planning
  • Analyzing performance

Languages

English
Full Professional

Timeline

Audit Assistant

Deloitte Ghana
11.2023 - 03.2024

Personal Assistant to the Chief Executive Officer

Wilmar Africa (frytol Oil Ghana Limited)
01.2023 - 10.2023

Customer Support Specialist -Intenship

Ecobank Ghana Headquarters
11.2022 - 12.2022

Relationship Advisor

First National Bank Ghana
08.2022 - 10.2022

Financial Analyst

Gwo Sevo Ghana Solutions Limited
02.2022 - 06.2022

Bachelor of Science - Accounting And Finance

University of Professional Studies Accra

Similar Profiles

CREATE PROFILE
ERIC OFFEI