OFELIA Ortega Hernandez
Garden Grove
Summary
Strive to work in a fast-paced multitasking environment where my most of my abilities and skills can be used to better myself and proficiently do my assigned job Enthusiastic retail professional with over 10 years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Enthusiastic retail professional with 8years years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Clear and concise communication skills with customers and fellow Team Members via Member mediums, phone, email, and in person for optimal guest relations and team communication.
Overview
19
19
years of professional experience
Work History
Dietary Aide
Citrus Hills Assisted Living
06.2024 - 04.2025
- Prepared and delivered meals in accordance with dietary guidelines and resident preferences.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Collaborated with nutrition staff to ensure accurate food portioning and presentation.
- Supported food service operations by restocking supplies and managing inventory levels.
- Trained new dietary aides on procedures, safety protocols, and equipment usage.
- Monitored dietary restrictions and reported changes to supervisory staff for compliance.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Assistant Manager
Dollar Tree Stores
08.2023 - 05.2024
- Led team in achieving operational goals and enhancing service delivery.
- Developed and implemented training programs for new staff, improving onboarding efficiency.
- Streamlined workflow processes, resulting in improved productivity and reduced errors.
- Monitored key performance indicators to assess team performance and implement improvements.
- Analyzed customer feedback to identify trends and drive strategic initiatives for service improvement.
- Fostered a positive work environment, promoting teamwork and employee engagement across departments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Cashier/Food Service Team Member
Kentucky Fried Chicken/ Long Johns Silvers
09.2021 - 02.2023
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Operated cash register to process cash, check and credit card transactions.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Maintained order and cleanliness of work areas to conform with health codes.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Received food orders from individuals and explained offerings.
- Updated displays, cases and other customer-facing areas to increase sales of special items.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Carried pans, kettles and trays of food to and from work stations, stove and refrigerator.
- Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies.
Key Holder
99 Cents Store
05.2017 - 09.2021
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Partnered with store leadership team to learn and understand management processes and reports.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Monitored customer traffic to determine appropriate staffing and create customer engagement strategies.
- Operated cash register.
- Maintained store and maintained appearance.
- Performed store opening and closing tasks to comply with preset store operations guidelines.
- Opened and closed store in absence of senior managers.
- Signed for incoming shipments in manager's absence.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
- Set up visually appealing promotional displays.
- Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Assisted customers with locating and securing desired products.
- Boosted sales through effective merchandising and consistent restocking of high-traffic items.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Responded to safety and loss prevention incidents.
- Coached and mentored coworkers in proven sales techniques to facilitate more customer purchases and higher store revenues.
- Adhered to company policies and procedures and recommended coworkers' compliance to establish uniform standard of conduct.
- Recommended improvements to store procedures.
Caretaker
Self Employed Services
01.2012 - 05.2017
- Cared for children of all ages throughout years, fed, bathed, comfort, and help guide them to make good decisions in life for as long and as well as I am able
- Was for the most part, stren but flexible in my duties, cooked and cleaned after children in a timely manner whilst still having a playful demeanor to connect with each child to better understand their needs and wants, much like any adult they warrant respect and understanding
Cashier/Merch
Ritmo Latino
01.2006 - 01.2010
- Interacted with customers during business and even break time to further enhance experience for music lovers
- Between recommending up and coming musical artists and helping patrons seek out specific musical selections politely engaged in small talk and physically locating products to satisfy customer and ensure purchase was made easy and efficiently.
- Learned roles of other departments to provide coverage and keep store operational.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Education
No Degree - General Studies
Santa Ana College
Santa Ana, CAHigh School Diploma -
Santa Ana College
Santa Ana, CASkills
- Multitasking is easy
- Organized
- Highly skilled in speaking to customers to assist in shopping or in providing answers to questions that are frequently asked
- In-depth knowledge in anticipating management and guest need requirements to proficiently complete job
- Friendly and unobtrusive
- Centered and focused in a high paced environment
- Proven ability to remember products in assigned aisles
- Communication and guest service skills
- Proven record of handling stress in a fast-paced work environment
- Able to set up stock and follow instructions quickly and efficiently
- Substantial knowledge of products and where to locate said products
- Staff leadership
- Proper storage and preservation
- Team contribution
- Supervision
- Money handling
- Sales expertise
- Retail sales
- Independent judgement
- Money Transfer Systems
- Teamwork
- Customer assistance
- Fluent in Spanish and English
- Assessed customer product needs and interests in order to best recommend suitable items
- Cash register operation
- People skills
- Active listening
- Data entry and computer skills
- Phone-based skills
- Call management
References
Guillermo Sotelo
Cell: +17142538498
Email: Guillermo.Sotelo@citrushillsassistedliving.com
Daniella, Citrus Hills Assisted Living
Cell: +17143412591
Angelica Lepe, Independent contractor
Cell: +17142065694
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dietary Aide
Citrus Hills Assisted Living
06.2024 - 04.2025
Assistant Manager
Dollar Tree Stores
08.2023 - 05.2024
Cashier/Food Service Team Member
Kentucky Fried Chicken/ Long Johns Silvers
09.2021 - 02.2023
Key Holder
99 Cents Store
05.2017 - 09.2021
Caretaker
Self Employed Services
01.2012 - 05.2017
Cashier/Merch
Ritmo Latino
01.2006 - 01.2010
High School Diploma -
Santa Ana College
No Degree - General Studies
Santa Ana College