Summary
Overview
Work History
Education
Skills
Timeline
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Ofelia Ortega

Ceres

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Overview

11
11
years of professional experience

Work History

Cashier

Lowe's
Turlock
05.2022 - 05.2025
  • Performed other duties as assigned by management.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Followed company security procedures for handling large sums of money.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Issued receipts, refunds, credits or change due to customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Cashier

Ace Hardware
Modesto
08.2019 - 03.2021
  • Performed other duties as assigned by management.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Followed company security procedures for handling large sums of money.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Cashier

Chevron
Modesto
01.2014 - 05.2019
  • Restocked supplies such as paper towels, napkins, cups when necessary.
  • Provided excellent customer service by responding quickly to customer inquiries or complaints.
  • Performed daily inventory checks on various products to ensure adequate stock levels.
  • Processed credit card payments via POS terminal in a secure manner.
  • Trained new employees on company policies and procedures.
  • Ensured all store policies were adhered to by customers at all times.
  • Operated cash register to process customer transactions accurately and efficiently.

Education

High School Diploma -

Turlock High School
Turlock, CA
06-1994

Skills

  • Cash register operation
  • Customer service
  • Payment processing
  • Returns management
  • Inventory management
  • Visual merchandising

Timeline

Cashier

Lowe's
05.2022 - 05.2025

Cashier

Ace Hardware
08.2019 - 03.2021

Cashier

Chevron
01.2014 - 05.2019

High School Diploma -

Turlock High School

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Ofelia Ortega