Odunayo Omotayo
Toronto,Canada
Summary
Proven leader in customer service, adept at CRM and complaint handling, significantly enhanced client satisfaction at First Bank of Nigeria Plc. Expert in managing high-volume calls and complex issues, achieving positive outcomes. Skilled in fostering client relationships and leading teams to exceed sales and service goals.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Amber & Aspen Inc. Oshawa, CA
01.2024 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Customer Service Sales Agent Team Leader
First Bank of Nigeria Plc
12.2019 - 12.2023
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Identified opportunities and found solutions for continuous improvement.
- Managed time to cover daily sales, delivery and inventory requirements, oversee cash deposits and reconcile weekly payroll.
- Maintained associate payroll, benefit and performance information.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
Education
Associate of Arts - Project Management
Centennial College of Applied Arts And Technology
Scarborough08-2024
Bachelor of Science - Political Science
Obafemi Awolowo University
04-2018
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- CRM Software
- Call center experience
Timeline
Customer Support Specialist
Amber & Aspen Inc. Oshawa, CA
01.2024 - Current
Customer Service Sales Agent Team Leader
First Bank of Nigeria Plc
12.2019 - 12.2023
Associate of Arts - Project Management
Centennial College of Applied Arts And Technology
Bachelor of Science - Political Science
Obafemi Awolowo University
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