Odufa Joy Imotikeme
Markham,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Virtual Administrative Assistant
Ice Stream Consultant
08.2023 - 05.2024
- Ensured accuracy in data entry tasks while upholding strict attention to detail for consistent quality control measures within company databases.
- Enhanced team collaboration through proficient coordination of virtual meetings and conference calls across various time zones.
- Enhanced customer relations through prompt resolution of inquiries via phone or email communication channels.
- Improved client satisfaction by managing calendars, scheduling meetings, and organizing travel arrangements for executives.
- Increased productivity by providing timely administrative support to multiple project teams simultaneously.
- Managed approximately 30 incoming calls, email and faxes per day from customers
Virtual Medical Administration
MD CONNECTED
09.2022 - 08.2023
- Provided exceptional customer service to patients by addressing inquiries, resolving issues, and facilitating a positive experience during their interaction with the facility.
- Prepared detailed reports on department performance metrics for review by senior leadership, enabling informed decision-making strategies.
- Managed appointment scheduling for multiple healthcare providers, ensuring optimal utilization of resources and time.
- Monitored inventory levels of office supplies and medical equipment, conducting regular audits to prevent shortages or delays in treatment.
- Collaborated with interdisciplinary teams to develop and implement care plans tailored to individual patient needs.
- Oversaw insurance claim management by verifying coverage details and submitting necessary documentation for prompt reimbursement.
- Coordinated medical billing procedures for accurate invoicing, reducing discrepancies and increasing revenue collection.
- Managed approximately 25 incoming calls, emails and faxes per day from patients
Customer Service Representative
Onwin Resources
02.2013 - 11.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed approximately 25 incoming calls, emails and faxes per day from customers
Education
Diploma - Dental Office Administration
Oxford College
Toronto, ON12.2024
Diploma - Medical Office Administration
Medix College
Toronto, ON07.2022
Diploma - Developmental Service Worker
Cli College
Toronto, ON04.2020
Skills
- Invoicing and billing
- Document preparation
- CRM management
- File management
- Project management
- Data management
- Multitasking and organization
- Attention to detail
- Time management
- Team collaboration
- Organizational skills
- Clear communication
- Critical thinking
- Document and file management
- Customer relations and communications
Languages
English
Professional Working
Timeline
Virtual Administrative Assistant
Ice Stream Consultant
08.2023 - 05.2024
Virtual Medical Administration
MD CONNECTED
09.2022 - 08.2023
Customer Service Representative
Onwin Resources
02.2013 - 11.2016
Diploma - Dental Office Administration
Oxford College
Diploma - Medical Office Administration
Medix College
Diploma - Developmental Service Worker
Cli College
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