Kenneth Medua Odor
Etobicoke,ON
Summary
•Encouraging personnel and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
• Proficient in using independent decision-making skills and sound judgment to positively impact company success.
• Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate
New Circles Community Services
02.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Executive
Multichoice Nigeria Limited
12.2021 - 12.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Informed customers of promotions to increase sales productivity and volume.
Customer Service Representative
Multichoice Nigeria Limited
02.2020 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
Education
Certificate - Personal Support Worker
Burnhamthrope College
Etobicoke, ONBachelor Of Accountacy - Accounting
Delta State Polytechnic,
Otefe -Oghara, Nigeria 07.2018
Diploma - General Studies
Lekki Peninsula College
Lekki- Lagos, Nigeria07.2010
Skills
- Invoice Preparation and Processing
- Quality Assurance
- Stock Replenishment
- Customer Service
- Complex Problem-Solving
- Customer Complaint Resolution
- Complaint Escalation
- Collaborative Environments
- Customer Data Confidentiality
- Selling Skills
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Collaborated with team of Number in the development of Project name.
Affiliations
- Rotary International
Certification
• First Aid & CPR C.
• Certification In Naxolone Adminstration.
• Certification In Dementia Care.
• Certification In Toronto Shelter Standards Management.
Additional Information
• Event Management
• Content Creation
Languages
English
Full Professional
Timeline
Customer Service Associate
New Circles Community Services
02.2023 - Current
Sales Executive
Multichoice Nigeria Limited
12.2021 - 12.2022
Customer Service Representative
Multichoice Nigeria Limited
02.2020 - 01.2021
Certificate - Personal Support Worker
Burnhamthrope College
Bachelor Of Accountacy - Accounting
Delta State Polytechnic,
Diploma - General Studies
Lekki Peninsula College
• First Aid & CPR C.
• Certification In Naxolone Adminstration.
• Certification In Dementia Care.
• Certification In Toronto Shelter Standards Management.
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