Marvis Odom
Bath & Body Works
Moncton
1
Language
2
years of professional experience
Dynamic retail supervisor with extensive experience in customer engagement and relationship management. Proven ability to lead teams and enhance customer satisfaction while driving sales growth through efficient operations.
Work History
Supervisor
4 Months- Supervised daily operations to ensure store efficiency and customer satisfaction.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Trained new team members on product knowledge and sales techniques.
- Managed inventory levels, optimizing stock organization and replenishment processes.
- Monitored employee performance, providing feedback to improve overall productivity.
- Assisted in visual merchandising to enhance store presentation and drive sales.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing.
Retail Sales Associate
1 Year- Delivered exceptional customer service through product knowledge and personalized recommendations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Collaborated with team members to achieve sales goals and improve store performance.
- Processed transactions accurately using point-of-sale systems, enhancing customer experience.
- Maintained store presentation standards by organizing merchandise and ensuring cleanliness.
- Resolved customer inquiries effectively, fostering a positive shopping environment.
- Assisted in inventory management by restocking shelves and conducting product counts.
Front Desk Agent
1 Year 2 Months- Managed member check-ins and inquiries, ensuring excellent customer service.
- Processed membership sign-ups and renewals efficiently, enhancing member satisfaction.
- Resolved member concerns promptly, demonstrating strong problem-solving abilities and conflict resolution skills.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Maintained cleanliness and organization of front desk area, supporting overall gym environment.
- Assisted in scheduling fitness classes and personal training sessions, optimizing resource availability.
Education
Master of Science - Human Resources Management
- Graduation Dean's List, (2025-2026)
- Graduation Dean's List (2025-2026)
Bachelor of Science - International Relations And Diplomacy
- Graduation with Distinction, [2021]
Skills
Customer service
Effective communication
Analytical thinking
Attention to detail
Team building
Staff management
Training and mentoring
Conflict resolution
Adaptability
Goal oriented
Languages
English
Full Professional
Timeline
Supervisor
Bath & Body Works
04.2026 - CurrentRead More
Retail Sales Associate
Bath & Body Works
08.2025 - CurrentRead More
Front Desk Agent
Planet Fitness
06.2024 - 08.2025Read More
Crandall University
Master of Science from Human Resources Management
Read More
Afe Babalola University
Bachelor of Science from International Relations And Diplomacy
Read More