ODION IHOEGHINLAN
Milton,ON
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Kitchen Supervisor
Swiss Chalet
07.2023 - Current
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Streamlined kitchen operations for improved efficiency and reduced food waste through diligent inventory management.
- Collaborated with front-of-house staff to ensure seamless communication and top-notch service.
- Maintained a clean and sanitary work environment, adhering to strict health code standards at all times.
- Demonstrated strong leadership skills by effectively managing a diverse team of chefs and kitchen support staff.
- Ensured consistent quality across all dishes by implementing standardized recipes and closely monitoring preparation methods.
- Continuously improved culinary skills by attending industry workshops, conferences, and other professional development opportunities.
Customer Service Representative
Better Future Global Resources
02.2019 - 05.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained and managed customer files and databases
Assembly Line Worker
Faw Trucks
05.2017 - 11.2017
- Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Participated in regular training sessions to stay up-to-date on industry best practices and maintain a high level of expertise in assembly techniques.
- Assisted in inventory management, ensuring adequate supplies were available for efficient production operations.
Education
Post-Secondary School Diploma - Manufacturing Engineering Technician
Fanshawe College of Applied Arts And Technology
London, ON04.2025
MBA - Administrative Business Management
Zumera Institute of Management
Lagos, Nigeria 03.2019
Bachelor of Science - Mechanical Engineering
Ambrose Alli University
Edo, Nigeria 10.2018
Skills
- Report Generation
- Call Management
- Data Entry
- Scheduling
- Product Knowledge
- Complaint Resolution
- Product Inspection
- Operations Support
- OSHA Compliance
- Product Assembly
- Food Safety Standards
- Allergen Awareness
Languages
English
Native or Bilingual
Timeline
Kitchen Supervisor
Swiss Chalet
07.2023 - Current
Customer Service Representative
Better Future Global Resources
02.2019 - 05.2023
Assembly Line Worker
Faw Trucks
05.2017 - 11.2017
Post-Secondary School Diploma - Manufacturing Engineering Technician
Fanshawe College of Applied Arts And Technology
MBA - Administrative Business Management
Zumera Institute of Management
Bachelor of Science - Mechanical Engineering
Ambrose Alli University
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