Creative Problem-Solver / Tech Support / Business Operations & Customer Service
JOY ODINSON
Cariboo Computers
Edmonton,AB
Summary
Creative problem-solver, lifelong tech enthusiast, and people person with 25+ years of experience across business ownership, technical support, customer service, administration, and marketing. Resourceful, adaptable, and largely self-taught, with a knack for simplifying complicated problems, learning new systems quickly, and keeping a cool head when challenges arise. I bring curiosity, practical experience, creative thinking, and a healthy sense of humour to everything I do.
Work History
8 Years
01.2013 - 01.2021
8 Years
BUSINESS OWNER / IT & CUSTOMER SUPPORT
Cariboo Computers | Quesnel, BC
01.2013 - 01.2021
- Performed end-to-end troubleshooting of hardware and software issues across Windows, macOS, Linux, iOS, and Android platforms.
- Coached customers through technical troubleshooting and diagnosis remotely, leveraging phone, email, and remote-access tools to navigate diagnostic steps.
- Coordinated bookkeeping records and invoicing workflows, maintained financial documentation, and completed GST/PST reporting and remittance processing.
- Assessed customer needs and converted technical details into plain-language recommendations to guide technology purchases.
- Managed end-to-end client communication by setting service expectations and promptly resolving concerns.
- Analyzed market opportunities, pursued new business prospects, and broadened product selection to increase revenue.
18 Years 10 Months
01.2008 - 2021
18 Years 10 Months
OWNER / WEBSITE DESIGNER
Minx Design | Quesnel, BC
01.2008 - 2021
- Directed brand strategy, aligning creative direction with client goals and market position.
- Developed design concepts that turned client requirements into polished visual solutions.
- Managed client relationships by clarifying scope, revisions, and approval steps.
1 Year
01.2010 - 01.2011
1 Year
DAYCARE OWNER/OPERATOR
Little Bear PlayCare | Quesnel, BC
01.2010 - 01.2011
- Provided daily care for up to seven children in home-based daycare setting.
- Managed scheduling, administration, recordkeeping, and parent communication.
- Planned age-appropriate learning activities that supported social, emotional, and cognitive growth.
- Maintained safe, structured, inclusive environment while meeting individual needs and routines.
- Balanced priorities, resolved conflicts, and responded to unexpected situations with calm support.
- Built trust with families through consistent communication and dependable personalized care.
1 Year
01.2007 - 01.2008
1 Year
OFFICE MANAGER / BOOKKEEPER
Southshore Auto & Marine | Quesnel, BC
01.2007 - 01.2008
- Directed front-office operations, supervised customer communication, scheduled appointments, and maintained administrative documentation.
- Coordinated with customers, insurance adjusters, vendors, and towing companies to align repair timelines and service delivery.
- Managed invoicing, payment processing, vendor statement reconciliation, and financial recordkeeping with accuracy.
- Delivered repair updates, clarified billing information, and secured service authorizations to support smooth workflow.
3 Years
01.2004 - 01.2007
3 Years
ADMINISTRATIVE ASSISTANT
Coyote Acres Management | Quesnel, BC
01.2004 - 01.2007
- Coordinated daily administrative support, managing correspondence, calendars, and office documentation.
- Prepared reports, letters, and forms with consistent accuracy and attention to detail.
- Streamlined office processes by updating procedures and improving document tracking.
- Supported fundraising initiative contributing $500,000 toward local college construction.
1 Year
01.2005 - 01.2006
1 Year
PROJECT DEVELOPMENT
Leadership BC | Quesnel, BC
01.2005 - 01.2006
- Supported Leadership BC initiative by helping train and develop community leaders in rural BC through curriculum adapted to each location.
- Collaborated with partners to strengthen engagement across leadership development initiatives.
- Evaluated program outcomes and recommended improvements for future project cycles.
Skills
- Customer service
- Attention to detail
- Entrepreneurial personality
- Issue resolution
- Regulatory compliance
- Consulting
- Verbal and written communication
- Industry trend tracking
Education
Diploma - Digital and Analogue Recording Arts
Columbia Academy of Radio, Television, And Recording Arts | Vancouver, BC | 01-2004
- Completed hands-on technical training in audio engineering, digital technology, recording equipment, and production software.
- Developed strong troubleshooting, analytical thinking, creative problem-solving, and attention-to-detail skills.
- Collaborated on technical and creative projects requiring communication, organization, and time management.