Odin Goodrich
Los Angeles
Summary
Driven Mercedes-Benz automotive professional, efficient diagnosis and repair of vehicles. Excellent teamwork, communication, and problem-solving abilities. Well-versed in all aspects and areas of Mercedes-Benz automotive repair and other dealer related aspects.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shop Foreman
W.I. Simonson Mercedes-benz
11.2024 - Current
- Collaborated with management to develop short-term and long-range plans for shop improvements, resulting in increased revenue growth.
- Achieved high customer satisfaction ratings by ensuring quality workmanship on all repairs and maintenance tasks.
- Reduced vehicle downtime for clients by overseeing timely repairs and thorough inspections.
- Maintained up-to-date knowledge of industry trends and emerging trends through networking of colleagues within the Mercedes-Benz network.
- Enhanced shop efficiency by streamlining work processes and delegating tasks to appropriate team members.
- Directed daily operations of team of 45 technicians.
Centralized Diagnostic Technician
W.I. Simonson Mercedes-Benz
09.2016 - 11.2024
- Completed full vehicle inspections to check for leaks, damage or other issues of concern and performed diagnosis and troubleshooting procedures to find and identify root causes of mechanical or electrical issues.
- Serviced vehicles according to Mercedes-Benz recommended maintenance schedules for general services, intensive maintenance items and fluid changes.
- Troubleshot and diagnosed faults with vehicle systems and components using xentry, four level diagnostic model, online knowledge bases and resources.
- Completed customer and warranty repairs according to manufacturer specifications and tested newly installed equipment to determine proper functionality and compliance with regulations.
- Demonstrated enhanced process of diagnosis to apprentice technicians and peer technicians.
- Assisted with booking department with customer pay repair orders and warranty repairs for submission to Mercedes-Benz.
Certified Automotive Technician
Pep Boys
11.2014 - 10.2016
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
Education
Mercedes-Benz Auto Body Technology
Mercedes-Benz Drive Program
Long Beach08.2016
Associate of Arts - Occupational Studies
Universal Technical Institute of California Inc
Rancho Cucamonga, CA06.2016
Skills
- Aiding in diagnosis of others vehicles
- Diagnostic procedures using 4 level model
- Proper repair order documentation
- Engine repairs
- Transmission repairs
- Electrical repairs
- Customer Relationship Management
Certification
- Master Certified, Mercedes-Benz - 04/2023
- Centralized Diagnostic Technician, Mercedes-Benz - 01/2023
Timeline
Shop Foreman
W.I. Simonson Mercedes-benz
11.2024 - Current
Centralized Diagnostic Technician
W.I. Simonson Mercedes-Benz
09.2016 - 11.2024
Certified Automotive Technician
Pep Boys
11.2014 - 10.2016
Mercedes-Benz Auto Body Technology
Mercedes-Benz Drive Program
Associate of Arts - Occupational Studies
Universal Technical Institute of California Inc
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