Odette Simon
omsimon.simon@gmail.com
Abbotsford,B.C.
Summary
To obtain a Front Desk Reception / Administrative related position, in a health organization. HIGHLIGHTS OF QUALIFICATIONS Recent completion of a Medical Office Administrative Assistant Certificate Several years of working with Seniors providing exceptional Customer Service and care PPE procedures, proper handwashing, Covid-19 protocols in the high infectious environment. Excellent communication skills, able to deal with all levels of clients in person or phone Strong motivational and organizational skills to maintain a productive work environment Hardworking dedicated professional, offering exceptional efficiency and versatility Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviour, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Housekeeping Aide
Tabor Court
Abbotsford, BC
01.2018 - 01.2021
- Preparing standards rooms with top-notch standards met by OHSA every time.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Supplied clean linens and picked up and delivered soiled linens from residential areas to laundry.
- Reported equipment malfunctions or breakdowns to your supervisor. Daily checks and inspections.
- Trained other three other staff members by physically demonstrating complex tasks.
- Participated in required and optional safety training events to gain innovative edge in industry and maintain highest quality of safety standards.
- Transported soiled linens to laundry facilities.
Customer Service/Manager Assistant
Bell Mobility
Burnaby, BC
01.2010 - 01.2018
- Preparing variety of different written communications, writing reports and documents.
- Developed and maintained courteous and effective working relationships with customers and co-workers.
- Worked with customers to understand needs and provide excellent service. Providing help to 30 customers per day.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Participated in team-building activities to enhance working relationships
Office Administrator
North Ridge Christian Academy
Maple Ridge, BC
08.2004 - 06.2009
- Supported Principal and teachers with proactive correspondence management, document coordination and customer relations.
- Maintained open communication with Parents and students to foster positive relations and provide updates on issues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events. For 12 or more people.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Assisted with coordination and hosting of company events.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Quickbooks software.
Education
Certification - Medical Office Assistant
Academy of Learning College
Abbotsford, BC03.2022
Red Cross Standard First Aid – With CPR-C-AED -
Red Cross
Abbotsford, BC01.2022
WHIMIS Certification -
WHIMIS Canadian Employer
Abbotsford, BC2019
Skills
- MS Office (Word, Excel, Access & Outlook), Basic Bookkeeping and Typing 40WPM
- Medical Office Procedures and Introduction to Medical Terminology
- Administrative Skills
- Gather client information; clerical duties such as filing and record-keeping
- Answered phones, redirected calls, took messages
- Followed and complied with health and safety legislation and department policies
- Excellent communication and listening skills; helpful, patient, and courteous with residents and or clients
- Answer phone calls, handle enquiries; greet, assist residents and visitors
- Able to handle multiple tasks at once, work under pressure and meet deadlines while maintaining professional and friendly demeanour
- Complaint resolution
volunteer Information
World Vision: Helping families and individuals find resources
Excellent References Available Upon Request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Work smarter, not harder.
Timeline
Housekeeping Aide
Tabor Court
01.2018 - 01.2021
Customer Service/Manager Assistant
Bell Mobility
01.2010 - 01.2018
Office Administrator
North Ridge Christian Academy
08.2004 - 06.2009
Certification - Medical Office Assistant
Academy of Learning College
Red Cross Standard First Aid – With CPR-C-AED -
Red Cross
WHIMIS Certification -
WHIMIS Canadian Employer
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