Summary
Overview
Work History
Education
Skills
Timeline
Generic

Odette Fick

Burlington,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Operations Coordinator

Toraguchi Martial Arts
Oakville, Ontario
08.2019 - 01.2023
  • Customer relationship management - Responding to customer enquiries via email, phone, text and in person, as well as assisting customers with updates and info on their accounts.
  • Database management - Setup of our online customer database and updating it on a daily basis.
  • Website management - Create a new website and update it as needed.
  • Social media management - creating and scheduling posts, making ad-hoc posts, communicating important info with customers via social media.
  • Event planning and management - Planned and ran successful camps, workshops and social events; big and small.
  • System creation and management - Implemented processes to change from a paper-based to online-only system.
  • Crisis management, strategy creation and implementation - During the pandemic, I helped create and implement a survival plan that carried the business through to the current day.
  • Inventory ordering - Liaising with wholesalers and retailers to place orders for custom merchandise and other inventory.
  • Purchasing - Buying inventory items like stationery, cleaning supplies, etc., as well as buying items needed for events like food platters, bottled water, etc.
  • Customer invoicing - Includes billing customers for memberships and sales of merchandise and other equipment.
  • Schedule management - Create staffing schedule to ensure optimal coverage of work for both front desk and instructors.
  • Calendar management - Create and manage the business owner's work calendar on a daily basis.
  • Meetings - Schedule meetings with team members and take minutes of meetings to be distributed to all attendees after the meeting.
  • Document creation - Create various documents and spreadsheets to keep track of day to day business operations.
  • Graphic design - Create materials for marketing purposes including graphics for social media and other digital uses like our website, as well as printed media such as posters, flyers and others.

School Bus Driver

Switzer-Carty Transportation Inc.
Oakville, Ontario
08.2018 - 06.2019
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Communicated information to parents to promote good communication and transparency.
  • Created and enforced bus rules and kept expectations posted.
  • Drafted and submitted reports detailing trips, fuel, mileage and hours.
  • Assessed bus condition and maintained brakes, wipers, gas levels and cleanliness.

School Bus Driver

First Student
Burlington, Ontario
10.2016 - 06.2018
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Communicated information to parents to promote good communication and transparency.
  • Created and enforced bus rules and kept expectations posted.
  • Drafted and submitted reports detailing trips, fuel, mileage and hours.
  • Assessed bus condition and maintained brakes, wipers, gas levels and cleanliness.

Educator/Facilitator

KNB Learning
Oakville, Ontario
01.2017 - 03.2018
  • Collaborated with adults and children to provide safe and educational experience.
  • Chose materials and developed lesson plans to enhance skills for individual students.
  • Monitored and assessed understanding of difficult concepts and adjusted lesson accordingly.
  • Developed and implemented engaging lesson plans to keep learner attention.
  • Exemplified positive behavior for children by assisting with learning. moving around to manage classroom and maintaining safety.
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Differentiated instruction to meet needs of diverse learners.
  • Assumed leadership roles in classes and summer activities.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.

Education

Bachelor of Education - Elementary Education

University of South Africa
South Africa
12.2009

Bachelor of Commerce - Marketing Management

University of Pretoria
South Africa
12.2006

Skills

HARD SKILLS

  • Typing - 64 words per minute
  • Data Entry - 98-100% accuracy rate
  • Proficient in Microsoft Office and Google Suite programs
  • Fluent in English - Written and verbal

SOFT SKILLS

  • Can work independently without any supervision
  • Takes initiative with tasks
  • Works well with others in teams/groups
  • Great at logical thinking and problem-solving

Timeline

Operations Coordinator

Toraguchi Martial Arts
08.2019 - 01.2023

School Bus Driver

Switzer-Carty Transportation Inc.
08.2018 - 06.2019

Educator/Facilitator

KNB Learning
01.2017 - 03.2018

School Bus Driver

First Student
10.2016 - 06.2018

Bachelor of Education - Elementary Education

University of South Africa

Bachelor of Commerce - Marketing Management

University of Pretoria

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Odette Fick