Odette Cifuentes-Garcia
San Mateo
Summary
Dedicated and bilingual nonprofit professional with 5+ years of experience in program operations, donor relations, and community engagement, particularly serving low-income and underserved populations in San Mateo County. Proven ability to manage donor databases (including Salesforce), streamline administrative processes, and support cross-functional teams. Personally impacted by and deeply committed to community-based service models.
Overview
10
10
years of professional experience
Work History
211 Community Resource Manager
United Way Bay Area
San Francisco, CA
09.2025 - Current
- Managed and optimized a comprehensive community resource database supporting the 211 information and referral system, improving accessibility for users.
- Conducted targeted outreach to community-based organizations to onboard and verify resources, ensuring compliance with program standards.
- Built and maintained strategic partnerships with local agencies to expand resource availability for underserved populations.
- Analyzed service gaps and community needs to enhance database coverage, relevance, and usability.
- Collaborated cross-functionally with internal teams to improve service delivery and streamline user navigation.
- Implemented quality assurance processes to ensure data accuracy, consistency, and system reliability.
Social Media & Brand Strategy Consultant (Freelance)
Self-employed
San Mateo, CA
04.2024 - Current
- Developed and implemented social media strategies for various clients, enhancing brand visibility and engagement.
- Manage and analyze social media accounts, optimizing content based on data-driven insights.
- Collaborated with a local barbershop, 44 Palms in San Mateo, CA. To create a tailored social media brand kit, increasing their online presence. Resulting in a significant boost in online visibility and customer interaction.
- Utilize analytics tools to interpret social media metrics, generating actionable insights to continuously optimize content strategies and campaign performance.
- Supported Cy Cybersecurity Solutions by conducting a full brand kit analysis and providing strategic assessments of their marketing efforts, enhancing brand coherence and improving messaging for their target market.
Enrollment & Eligibility Specialist - Program Manager
San Francisco Early Learning Alliance
San Francisco, CA
05.2020 - 09.2025
- Assess family eligibility for the childcare program in accordance with California Title 5 regulations and San Francisco County guidelines.
- Facilitate the enrollment process for eligible families, including conducting comprehensive orientations for new participants.
- Perform periodic recertifications for currently enrolled families to ensure continued program eligibility and compliance.
- Prepare and submit monthly 801A reports as required for state and county reporting.
- Enter and maintain accurate data records for all affiliated program sites.
Enrollment and Eligibility Specialist
Mission Child Care Consortium Inc.
05.2019 - 07.2025
- Assessed family eligibility for childcare services in alignment with California Title 5 regulations and San Francisco County guidelines.
- Managed the enrollment process for new families, including conducting orientations and ensuring a smooth transition into the program.
- Performed recertifications for continuing families to maintain compliance with program requirements.
- Supported the Eligibility Manager by preparing detailed reports and maintaining accurate facility rosters.
- Led the development and translation of new agency forms in both English and Spanish to improve accessibility and streamline documentation.
- Accurately entered and maintained data across multiple program sites to ensure up-to-date records and reporting accuracy.
- Provided administrative and logistical support for agency-wide activities and special events as needed.
Community Engagement Specialist
Rise Americorps Vista at Tandem Partners in Early Learning
03.2018 - 07.2025
- Supported the Programs team in delivering professional development workshops to educators and school partners across the Bay Area.
- Trained and advised community partners on strategies to strengthen early childhood learning and literacy outcomes.
- Co-managed fundraising initiatives and assisted in planning and executing the organization's annual Gala event.
- Collaborated with the Development Director on grant writing and donor stewardship efforts to support program sustainability.
- Recorded and acknowledged donations in a timely and accurate manner, maintaining positive donor relationships.
- Contributed to expanding the organization's visibility and impact as a leading early literacy provider in the Bay Area.
- Designed and developed bilingual (Spanish/English) curriculum materials to support culturally responsive early learning.
Receptionist/cashier
Stewart Automotive Group
03.2019 - 07.2025
- Managed daily opening and closing procedures for the service office, ensuring smooth operational readiness.
- Scheduled service appointments efficiently to optimize workflow and technician availability.
- Conducted follow-up calls and surveys with customers post-service to ensure satisfaction and address concerns.
- Tracked and resolved customer complaints and survey feedback in coordination with the service team to enhance customer retention.
- Processed customer payments accurately and maintained secure handling of financial transactions.
- Answered incoming calls, provided information, and routed calls to appropriate departments to support effective communication.
Sales Associate
Giants Dugout
San Francisco, CA
05.2017 - 07.2025
- Supported inventory management by assisting with regular physical inventory counts to ensure accurate stock levels.
- Executed visual merchandising standards to maintain an engaging and brand-consistent store presentation.
- Provided excellent customer service by assisting guests with product selection, answering inquiries, and ensuring a positive shopping experience.
- Processed sales transactions efficiently using both cash and credit card systems, maintaining accuracy and speed at the point of sale.
Sales Associate
SFSU Bookstore
San Francisco, CA
08.2016 - 07.2025
- Maintained and organized textbook pricing, purchase orders, and inventory; restocked shelves and assisted with setting up visual displays and promotional signage.
- Provided front-line support to students through phone, email, and in-person interactions, offering guidance on textbook selection, purchases, and returns.
- Utilized Microsoft Word, Excel, and Outlook to manage inventory data, track orders, and communicate effectively with team members and vendors.
- Designed and implemented a loss prevention program to manage and reduce financial losses from outdated or unsellable textbooks.
Education
Master of Science - Social Work
UC Berkeley
Berkeley06-2022
International Relations
San Francisco State University
San Francisco05-2019
High School - undefined
Alliance Renee & Meyer Luskin Academy High School
Los Angeles06-2015
Skills
- Data Entry
- Photoshop
- Adobe Premiere Pro
- Spark
- Microsoft Suite
- Eligibility assessment
- Data entry
- Regulatory compliance
- Report preparation
- Human Computer Interaction
- Applied Machine Learning
- English
- Spanish
- Bilingual
- Leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
211 Community Resource Manager
United Way Bay Area
09.2025 - Current
Social Media & Brand Strategy Consultant (Freelance)
Self-employed
04.2024 - Current
Enrollment & Eligibility Specialist - Program Manager
San Francisco Early Learning Alliance
05.2020 - 09.2025
Enrollment and Eligibility Specialist
Mission Child Care Consortium Inc.
05.2019 - 07.2025
Receptionist/cashier
Stewart Automotive Group
03.2019 - 07.2025
Community Engagement Specialist
Rise Americorps Vista at Tandem Partners in Early Learning
03.2018 - 07.2025
Sales Associate
Giants Dugout
05.2017 - 07.2025
Sales Associate
SFSU Bookstore
08.2016 - 07.2025
International Relations
San Francisco State University
High School - undefined
Alliance Renee & Meyer Luskin Academy High School
Master of Science - Social Work
UC Berkeley