Odette Analucia Cifuentes-Garcia
Enrollment & Eligibility Specialist
San Mateo
Summary
Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Enrollment & Eligibility Specialist
San Francisco Early Learning Alliance
05.2020 - Current
- Assess family eligibility for the childcare program in accordance with California Title 5 regulations and San Francisco County guidelines.
- Facilitate the enrollment process for eligible families, including conducting comprehensive orientations for new participants.
- Perform periodic recertifications for currently enrolled families to ensure continued program eligibility and compliance.
- Prepare and submit monthly 801A reports as required for state and county reporting.
- Enter and maintain accurate data records for all affiliated program sites.
Enrollment and Eligibility Specialist
Mission Child Care Consortium Inc.
05.2019 - 03.2020
- Assessed family eligibility for childcare services in alignment with California Title 5 regulations and San Francisco County guidelines.
- Managed the enrollment process for new families, including conducting orientations and ensuring a smooth transition into the program.
- Performed recertifications for continuing families to maintain compliance with program requirements.
- Supported the Eligibility Manager by preparing detailed reports and maintaining accurate facility rosters.
- Led the development and translation of new agency forms in both English and Spanish to improve accessibility and streamline documentation.
- Accurately entered and maintained data across multiple program sites to ensure up-to-date records and reporting accuracy.
- Provided administrative and logistical support for agency-wide activities and special events as needed.
Receptionist/Cashier
Stewart Automotive Group
03.2019 - 05.2019
- Managed daily opening and closing procedures for the service office, ensuring smooth operational readiness.
- Scheduled service appointments efficiently to optimize workflow and technician availability.
- Conducted follow-up calls and surveys with customers post-service to ensure satisfaction and address concerns.
- Tracked and resolved customer complaints and survey feedback in coordination with the service team to enhance customer retention.
- Processed customer payments accurately and maintained secure handling of financial transactions.
- Answered incoming calls, provided information, and routed calls to appropriate departments to support effective communication.
RISE AmeriCorps Vista as a Community Engagement Specialist
Tandem Partners in Early Learning
03.2018 - 03.2019
- Supported the Programs team in delivering professional development workshops to educators and school partners across the Bay Area.
- Trained and advised community partners on strategies to strengthen early childhood learning and literacy outcomes.
- Co-managed fundraising initiatives and assisted in planning and executing the organization’s annual Gala event.
- Collaborated with the Development Director on grant writing and donor stewardship efforts to support program sustainability.
- Recorded and acknowledged donations in a timely and accurate manner, maintaining positive donor relationships.
- Contributed to expanding the organization’s visibility and impact as a leading early literacy provider in the Bay Area.
- Designed and developed bilingual (Spanish/English) curriculum materials to support culturally responsive early learning.
Sales Associate
Giants Dugout
05.2017 - 03.2018
- Supported inventory management by assisting with regular physical inventory counts to ensure accurate stock levels.
- Executed visual merchandising standards to maintain an engaging and brand-consistent store presentation.
- Provided excellent customer service by assisting guests with product selection, answering inquiries, and ensuring a positive shopping experience.
- Processed sales transactions efficiently using both cash and credit card systems, maintaining accuracy and speed at the point of sale.
Sales Associate
SFSU Bookstore
08.2016 - 02.2017
- Maintained and organized textbook pricing, purchase orders, and inventory; restocked shelves and assisted with setting up visual displays and promotional signage.
- Provided front-line support to students through phone, email, and in-person interactions, offering guidance on textbook selection, purchases, and returns.
- Utilized Microsoft Word, Excel, and Outlook to manage inventory data, track orders, and communicate effectively with team members and vendors.
- Designed and implemented a loss prevention program to manage and reduce financial losses from outdated or unsellable textbooks.
Education
Bachelors of Arts - International Relations
San Francisco State University
San Francisco, CA 08.2015 - 05.2019
High School - undefined
Alliance Renee & Meyer Luskin Academy High School
Los Angeles, CA 08.2013 - 06.2015
Skills
- Data Entry
- Photoshop
- Adobe Premiere Pro
- Spark
- Microsoft Powerpoint
- Excel
- Word
- Eligibility assessment
- Data entry
- Regulatory compliance
- Report preparation
- Human Computer Interaction
- Applied Machine Learning
Certification
AI & Law Certificate - Lund University
Timeline
AI & Law Certificate - Lund University
05-2025
Business and Marketing Strategies - University of London
05-2025
Fundamentals of Marketing Strategy - London University
05-2025
Fundamentals of International Business - London University
05-2025
Enrollment & Eligibility Specialist
San Francisco Early Learning Alliance
05.2020 - Current
Enrollment and Eligibility Specialist
Mission Child Care Consortium Inc.
05.2019 - 03.2020
Receptionist/Cashier
Stewart Automotive Group
03.2019 - 05.2019
RISE AmeriCorps Vista as a Community Engagement Specialist
Tandem Partners in Early Learning
03.2018 - 03.2019
Sales Associate
Giants Dugout
05.2017 - 03.2018
Sales Associate
SFSU Bookstore
08.2016 - 02.2017
Bachelors of Arts - International Relations
San Francisco State University
08.2015 - 05.2019
High School - undefined
Alliance Renee & Meyer Luskin Academy High School
08.2013 - 06.2015
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