Overview
Work History
Education
Skills
Languages
Timeline
Generic

ODETT GARCIA

Vallejo

Overview

16
16
years of professional experience

Work History

Store Assistant

Arco Ampm (Aura Management)
08.2021 - Current
  • Enhanced visual merchandising efforts, resulting in increased foot traffic and higher conversion rates.
  • Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
  • Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
  • Recommended complementary purchases to customers, increasing revenue.
  • Prioritized helping customers over completing other routine tasks in store.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Worked with customer service representatives to handle escalated customer issues.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Evaluated employee performance regularly in order to provide constructive feedback or recognition as appropriate.
  • Managed vendor relations for timely product delivery and optimal inventory levels while minimizing costs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Trained new team members on store policies, procedures, and sales techniques for improved performance.
  • Trained new-hires on [type] procedures to better service customers.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Managed efficient cash register operations.
  • Supervised [Number] co-workers.

Financial Services Representative

Cardenas Markets
03.2021 - 08.2021


  • Analyzed financial trends and provided detailed financial reports to management.
  • Worked with clients to provide competitive commercial banking solutions and retail financing plans.
  • provide money services for customers

Store Assistant

Arco Ampm (Vision Of Success)
03.2017 - 02.2021
  • Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
  • Exceeded individual performance goals by consistently meeting or surpassing established sales and customer service benchmarks.
  • Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Wrapped, boxed and weighed bakery department products.
  • Handled escalated customer issues, negotiating resolutions that balanced the needs of the store and the individual client.
  • Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
  • Optimized sales floor layout by rearranging merchandise based on seasonal trends or corporate directives.
  • Managed efficient cash register operations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Operated POS system to process payments and provide receipts.
  • Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.

Cashier

Arco Ampm (FRANCHISE)
03.2015 - 02.2017
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Learned duties for various positions and provided backup at key times.

Assistant Manager

LA PINATA MARKET
10.2012 - 03.2015
  • Created employee schedules to align coverage with forecasted demands.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Lead Cashier

Jack In The Box
01.2008 - 10.2011
  • Streamlined the checkout process for faster service, leading to increased customer loyalty.
  • Checked merchandise multiple times during each shift and restocked products when stock ran low.
  • Reconciled daily totals to maintain balanced and compliant ledgers.
  • Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

Professional in Hospitality And Gastronomy -

Colegio Nacional De Educacion Profesional Tecnica
Mexico, ME

Skills

  • Customer Needs Assessment
  • Staff Support
  • Customer Service
  • Inventory and Stocking
  • Inventory Management
  • Workplace Cleanliness
  • Team Cooperation
  • Creative Thinking
  • Goal-Driven
  • Microsoft applications proficiency
  • Team Supervision
  • Speech Clarity
  • Product and Service Sales
  • Reliable and Responsible
  • Positive Customer Engagement
  • Decision-Making
  • Customer Assistance
  • Upselling strategies
  • Assignment Delegation
  • Strong Communication and Interpersonal Skills
  • Team Leadership
  • Store Policies and Procedures
  • Retail Merchandising
  • Store Organization
  • Store maintenance
  • Team Collaboration
  • Computer Proficiency and Microsoft Office
  • Cash Drawer Management
  • Store safety
  • Item Ticketing and Pricing

Languages

Spanish
Native or Bilingual

Timeline

Store Assistant

Arco Ampm (Aura Management)
08.2021 - Current

Financial Services Representative

Cardenas Markets
03.2021 - 08.2021

Store Assistant

Arco Ampm (Vision Of Success)
03.2017 - 02.2021

Cashier

Arco Ampm (FRANCHISE)
03.2015 - 02.2017

Assistant Manager

LA PINATA MARKET
10.2012 - 03.2015

Lead Cashier

Jack In The Box
01.2008 - 10.2011

Professional in Hospitality And Gastronomy -

Colegio Nacional De Educacion Profesional Tecnica

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ODETT GARCIA