ODETT GARCIA
Vallejo
Overview
16
16
years of professional experience
Work History
Store Assistant
Arco Ampm (Aura Management)
08.2021 - Current
- Enhanced visual merchandising efforts, resulting in increased foot traffic and higher conversion rates.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Worked with customer service representatives to handle escalated customer issues.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Evaluated employee performance regularly in order to provide constructive feedback or recognition as appropriate.
- Managed vendor relations for timely product delivery and optimal inventory levels while minimizing costs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Trained new team members on store policies, procedures, and sales techniques for improved performance.
- Trained new-hires on [type] procedures to better service customers.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Managed efficient cash register operations.
- Supervised [Number] co-workers.
Financial Services Representative
Cardenas Markets
03.2021 - 08.2021
- Analyzed financial trends and provided detailed financial reports to management.
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
- provide money services for customers
Store Assistant
Arco Ampm (Vision Of Success)
03.2017 - 02.2021
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Exceeded individual performance goals by consistently meeting or surpassing established sales and customer service benchmarks.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Wrapped, boxed and weighed bakery department products.
- Handled escalated customer issues, negotiating resolutions that balanced the needs of the store and the individual client.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Optimized sales floor layout by rearranging merchandise based on seasonal trends or corporate directives.
- Managed efficient cash register operations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Operated POS system to process payments and provide receipts.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
Cashier
Arco Ampm (FRANCHISE)
03.2015 - 02.2017
- Assisted customers with returns, refunds and resolving transaction issues.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Learned duties for various positions and provided backup at key times.
Assistant Manager
LA PINATA MARKET
10.2012 - 03.2015
- Created employee schedules to align coverage with forecasted demands.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Lead Cashier
Jack In The Box
01.2008 - 10.2011
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Professional in Hospitality And Gastronomy -
Colegio Nacional De Educacion Profesional Tecnica
Mexico, MESkills
- Customer Needs Assessment
- Staff Support
- Customer Service
- Inventory and Stocking
- Inventory Management
- Workplace Cleanliness
- Team Cooperation
- Creative Thinking
- Goal-Driven
- Microsoft applications proficiency
- Team Supervision
- Speech Clarity
- Product and Service Sales
- Reliable and Responsible
- Positive Customer Engagement
- Decision-Making
- Customer Assistance
- Upselling strategies
- Assignment Delegation
- Strong Communication and Interpersonal Skills
- Team Leadership
- Store Policies and Procedures
- Retail Merchandising
- Store Organization
- Store maintenance
- Team Collaboration
- Computer Proficiency and Microsoft Office
- Cash Drawer Management
- Store safety
- Item Ticketing and Pricing
Languages
Spanish
Native or Bilingual
Timeline
Store Assistant
Arco Ampm (Aura Management)
08.2021 - Current
Financial Services Representative
Cardenas Markets
03.2021 - 08.2021
Store Assistant
Arco Ampm (Vision Of Success)
03.2017 - 02.2021
Cashier
Arco Ampm (FRANCHISE)
03.2015 - 02.2017
Assistant Manager
LA PINATA MARKET
10.2012 - 03.2015
Lead Cashier
Jack In The Box
01.2008 - 10.2011
Professional in Hospitality And Gastronomy -
Colegio Nacional De Educacion Profesional Tecnica