Odessy Frierson
Lancaster
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Deluxe Corporation
Lancaster
02.2020 - 03.2026
- Managed customer inquiries through phone and email communications.
- Resolved customer complaints with effective problem-solving techniques.
- Provided product information and support to enhance customer satisfaction.
- Collaborated with team members to streamline service processes and workflows.
- Trained new staff on customer service protocols and procedures.
- Engaged in regular feedback sessions to improve service delivery standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Front Desk Agent
The Holiday Inn
Palmdale
02.2020 - 02.2021
- Greeted guests warmly and checked them into their rooms efficiently.
- Managed phone inquiries and provided information about hotel services.
- Coordinated room assignments and maintained accurate occupancy records.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Assisted guests with special requests and resolved any issues promptly.
- Handled payment transactions and processed guest accounts accurately.
- Educated guests on local attractions and recommended dining options nearby.
- Maintained front desk area cleanliness and organized promotional materials effectively.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
Delivery Driver
Amazon Redtails logistics
Palmdale
06.2020 - 01.2021
- Transported packages efficiently across designated routes.
- Conducted vehicle inspections to ensure safe operations.
- Maintained accurate delivery logs and records.
- Loaded and unloaded cargo following safety protocols.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Transported and safely delivered items to prevent damage or loss.
Front Desk Agent
The Hampton Inn & Suites
Lancaster
09.2018 - 03.2020
- Greeted guests warmly and checked them into their rooms efficiently.
- Managed phone inquiries and provided information about hotel services.
- Coordinated room assignments and maintained accurate occupancy records.
- Assisted guests with special requests and resolved any issues promptly.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Handled payment transactions and processed guest accounts accurately.
- Educated guests on local attractions and recommended dining options nearby.
- Maintained front desk area cleanliness and organized promotional materials effectively.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
Front End Manager
Dollar Tree
Lancaster
02.2014 - 12.2016
- Supervised front-end operations to ensure efficient customer service.
- Trained and developed cashiers on register systems and customer interactions.
- Managed daily staffing schedules to maintain optimal coverage during peak hours.
- Coordinated merchandise displays to enhance shopping experience and drive sales.
- Resolved customer inquiries and complaints promptly and effectively.
- Conducted regular audits of cash handling procedures for accuracy and compliance.
- Collaborated with management to implement store policies and procedures consistently.
- Promoted a positive work environment through team-building activities and recognition initiatives.
Education
Associate Of Science Degree - Medical Coding & Billing
Ultimate Medical Academy
Clearwater, FL 04.2017 - 04.2018
Skills
- Customer service
- Problem solving
- Team collaboration
- Complaint resolution
- Process improvement
- Customer relationship management
- Communication strategies
- Time management
- Conflict resolution
- Training and development
- Attention to detail
- Shipping and logistics
- Filing
- Email management
- Call center operations
- Positive and professional
- Spreadsheets
- Clerical support
- Data collection
- Task prioritization
- Microsoft outlook
- Store maintenance
- Call management
- Data entry
- Live chat support
- Payment processing
- Refunds processing
- Order fulfillment
- Problem resolution
- Account management
- Medical terminology
Timeline
Delivery Driver
Amazon Redtails logistics
06.2020 - 01.2021
Customer Service Representative
Deluxe Corporation
02.2020 - 03.2026
Front Desk Agent
The Holiday Inn
02.2020 - 02.2021
Front Desk Agent
The Hampton Inn & Suites
09.2018 - 03.2020
Associate Of Science Degree - Medical Coding & Billing
Ultimate Medical Academy
04.2017 - 04.2018
Front End Manager
Dollar Tree
02.2014 - 12.2016