Odessa Lopechuk
Toronto
Summary
Cannabis industry professional with extensive experience in retail management and customer service. Known for strong focus on team collaboration and achieving high standards in all tasks. Reliable and adaptable, with expertise in inventory management and regulatory compliance.
Overview
17
17
years of professional experience
Work History
Lead Budtender
Spiritleaf
01.2021 - 08.2024
- Participated in community outreach events representing the dispensary positively within local communities.
- Assisted with marketing efforts by creating engaging social media content showcasing new products or upcoming promotions.
- Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
- Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
- Conducted regular audits of product inventory and storage conditions, ensuring compliance with regulatory standards.
- Provided support to the store manager in administrative tasks such as scheduling staff shifts or budgeting.
Assistant Store Manager
Second Cup Coffee
10.2007 - 01.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
York University
Toronto, ONSkills
- Reliable Work Ethic
- Customer Support Experience
- Staff training and development
- Visual Merchandising Expertise
- Experienced in Cash Management
- Consumer Guidance
- Regulatory Standards Knowledge
- Reliable and responsible
- Problem-solving abilities
Timeline
Lead Budtender
Spiritleaf
01.2021 - 08.2024
Assistant Store Manager
Second Cup Coffee
10.2007 - 01.2020
York University
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