O'Dean Davidson
Toronto,ON
Summary
Resourcefully and motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
15
15
years of professional experience
Work History
Bartender
Union Social Eatery
08.2021 - Current
- Assessing guest needs and preferences in order to make recommendations on spirits/beers
- Creating and nurturing unique guest experiences based on culture of industry and Union
- Ensuring compliance of all food and beverage regulations under AGCO
- Training of new bar staff and servers on beers and spirits selections.
- Reduced wait times for cocktails from 4-2 minutes by efficiently managing bar area and prioritizing orders.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
General Manager
Blaze Pizza
07.2019 - 03.2020
- Managed profits and losses through company guidelines for labor and inventory management
- Data analysis and budget planning
- Ensured proper cash handling within store by performing monthly cash handling audits that were submitted to OM.
- Store specific budget plan management to increase company profitability.
General Manager
Chipotle Mexican Grill
12.2014 - 02.2018
- Directly managed, trained, and contributed to professional development of 60+ employees, and oversaw over 15 managerial promotions
- Organized 5 large scale job fairs as well as store specific sessions and conducted 50+ mass interviews for the Toronto market, resulting in new hires and the creation of a sustainable family culture that promoted workplace productivity
- Managed restaurant cash operations through budget preparation, revenue management, creating 10+ monthly P&L reports, and daily bank deposits.
Technical Support Representative
Freelance Technologies
03.2010 - 01.2020
- Developed and implemented preventive maintenance procedures.
- Responded promptly to emergency after-hours support calls, ensuring minimal downtime for customers experiencing critical issues.
- Managed challenging client interactions with diplomacy and professionalism, often excelling in turning negative experiences into positive outcomes.
- Created database systems and assigned permissions.
Service Manager
Chipotle Mexican Grill
09.2011 - 12.2014
- Recruited, trained, and supervised a team of 40+ employees; delivered periodic performance evaluations
- Created 40+ strategic weekly schedules in-order to provide optimal customer service and reduce labour costs.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
Customer Service Representative
BMO
03.2009 - 06.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Computer Programming Degree, Web Analyst Diploma -
Humber College
North03.2010
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Aloha
- Salesforce
- Zendesk
- Mondaycom
- Computer Proficiency
Languages
English
Full Professional
Timeline
Bartender
Union Social Eatery
08.2021 - Current
General Manager
Blaze Pizza
07.2019 - 03.2020
General Manager
Chipotle Mexican Grill
12.2014 - 02.2018
Service Manager
Chipotle Mexican Grill
09.2011 - 12.2014
Technical Support Representative
Freelance Technologies
03.2010 - 01.2020
Customer Service Representative
BMO
03.2009 - 06.2011
Computer Programming Degree, Web Analyst Diploma -
Humber College
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