Odalys Ramirez
Los Angeles
Summary
Healthcare/ Management/ Customer Service
Driven health professional with strong communication, negotiation and decision making skills. Possesses over 3 years of progressive experience in the health care industry. Functional experience includes :Client relations, sales presentations, conflict resolution, team building and interdisciplinary problem solving. My goal is to obtain employment in a professional environment where i can utilize my experience and skills, as well as be provided the opportunity for advancement.
Overview
6
6
years of professional experience
Work History
Concierge/Admissions Assistant
Country Villa Westwood
01.2024 - Current
- Greeted guests upon arrival by providing warm welcome.
- Handled customer complaints to satisfy and retain guests.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Helped with admission packets , insurance verifications etc.
Receptionist
ACCESS Specialty Animal Hospital
01.2022 - 02.2024
- Answered central telephone system and directed calls accordingly.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
Activity Director
The Rehabilitation Center Of Santa Monica
03.2020 - 01.2022
- Developed monthly life enrichment calendar and published electronically and in print.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Created and maintained detailed reports of daily, weekly and monthly operations.
Activity Director
Solheim Lutheran Home
02.2018 - 01.2020
- Responsible for developing programs, staffing the events and overseeing the implementation of activities.
- Public Speaking
- Engaging residents in activities
- Planning outings and events
- Room Visits
- Following Activity Calendar
Education
High School Diploma -
Alexander Hamilton Senior High School
Los Angeles, CA06.2017
Skills
- Extensive local knowledge
- Upselling proficiency
- Detail-oriented approach
- Safety Procedures
- Experience working fast paced environments
- General office skills Able to multitask effectively
Languages
Spanish
Full Professional
Timeline
Concierge/Admissions Assistant
Country Villa Westwood
01.2024 - Current
Receptionist
ACCESS Specialty Animal Hospital
01.2022 - 02.2024
Activity Director
The Rehabilitation Center Of Santa Monica
03.2020 - 01.2022
Activity Director
Solheim Lutheran Home
02.2018 - 01.2020
High School Diploma -
Alexander Hamilton Senior High School
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