OCTAVIO GARDUNO
Temecula
Summary
Dynamic Field Service Supervisor with a proven track record at Spectrum, excelling in customer experience enhancement and technical support. Skilled in team direction and equipment maintenance, I proactively resolve escalated issues, ensuring quality and safety standards. Committed to fostering strong client relationships and effective communication across departments.
Overview
25
25
years of professional experience
Work History
Field Service Supervisor
Spectrum
08.1998 - 03.2020
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Ensure responsiveness and first-time resolution to installation and trouble call work orders while adhering to company quality and safety standards.
- Ensures quality control checks are completed satisfactorily; resolve escalated customer problems as necessary.
- Provides quality assurance support and direction to field staff regarding new or existing technologies.
- Performs field safety observations and quality control checks in accordance with company TQA requirements.
- Resolves and proactively prevents customer escalations
- Establishes positive employee relations through effective individual and team communication and provide ongoing support
- Regularly observes and mentors employees in regard to safety, quality, productivity and well-being
- Coordinate and reinforce employee training to ensure Technical Quality Assurance (TQA) standards are met.
- Performs practical field evaluations to verify technical competencies and safe practices; provides necessary feedback
- Ensures staff has and maintains necessary company-issued tools and equipment
- Facilitates cross-functional communications and cooperation with internal departments and service partners
- Instills knowledge of all company products and services
- Maintains records and documents in accordance with company policies and procedures
- Adheres to industry specific local, state, and federal regulations, as applicable
- Knows, understands and follows company policy
- Performs other duties as requested by manager.
Field Service Technician
G-Tech
05.1995 - 08.1998
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Responded quickly to emergency maintenance requests for timely on-call support.
Education
Certificate - MCP Certification
University of Phoenix
San Diego, CA04-2005
Certification - Comptia A+ N+
New Horizon
San Diego, CA08-1999
Skills
- Supplier relations
- Customer billing management
- Recordkeeping requirements
- Tool and equipment maintenance
- Safety meetings
- Client relationships
- Payroll management
- Technical support
- Equipment and tool maintenance
- Team direction
- Workforce management
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Field Service Supervisor
Spectrum
08.1998 - 03.2020
Field Service Technician
G-Tech
05.1995 - 08.1998
Certificate - MCP Certification
University of Phoenix
Certification - Comptia A+ N+
New Horizon
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