Knowledgeable Retail Manager with proven track record of leading sales teams to achieve consistent performance improvements. Successfully managed floor operations, ensuring product availability and customer satisfaction. Demonstrated strong leadership and problem-solving skills in fast-paced retail environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Floor Team Lead
Wal-Mart Neighborhood Market
09.2022 - Current
Working as Total Store manager helping out all departments as needed in store.
Increased sales revenue by ordering features for store during holiday and seasonal events.
Scanned merchandise coming off of trucks and conducting Warehouse Payback forms as needed when we are shorted merchandise
Trained to operate Electrical pallet jack and Electrical Pallet stacker
Scanning high value merchandise daily to verify inventory
Implemented effective loss prevention measures to reduce shrinkage, improving overall store profitability.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Reduced Shrink Fiscal Year 2024 and exceeded plan for the year.
Fresh Team Lead
Wal-Mart Neighborhood Market
08.2022 - 09.2023
In charge of running Meat, Produce, Deli, Bakery, Dairy, and Frozen departments.
Within 1 year reduced shrink in Frozen/Dairy departments by half
Created a thorough process of ordering Secondary deliveries for events and holidays, ensuring stocked shelves during high traffic days.
Increased production of baking bread and hot food items to increase sales.
Unloaded produce trucks and broke down produce pallets to organize produce within refrigerator and dry storage areas.
Ordered production items for Deli and Bakery areas weekly to maintain accurate inventory and always have cooked food ready for customers.
Stocked merchandise in all departments and created a positive work environment by working side by side with Fresh team members.
Food and Consumables Manager
Wal-Mart Supercenter
03.2022 - 08.2022
Implemented cost-saving measures, improving the overall profitability of the consumables department.
Maintained accurate records of inventory levels through diligent recording practices which led to increased efficiency and less downtime associated with stockouts.
Reduced stock discrepancies by conducting regular audits and addressing discrepancies promptly.
Collaborated with other Salaried members of Management to reduce total shrink for fiscal year 2022
Oversaw a team of employees, providing training and guidance to improve performance and efficiency.
Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
Organized and maintained correct inventory levels to drive highest turns possible on inventory.
Reduced inventory levels and improved supply chain visibility using strategic initiatives.
Helped lead team of over 50 sales floor associates
Within 4 months reduced shrink in Vitamins/Pharmacy departments by scanning inventory daily and verifying deliveries of ordered features.
Food and Consumables Team Lead
Wal-Mart Neighborhood Market
06.2021 - 02.2022
Trained new team members by relaying information on company procedures and safety requirements.
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Coached team members in techniques necessary to complete job tasks.
Worked different stations to provide optimal coverage and meet sales goals.
Worked as Total Store Manager and helped run Front End, and Digital departments in store as needed.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Managed schedules, accepted time off requests and found coverage for short shifts.
Meat/Produce Team Lead
Wal-Mart Neighborhood Market
02.2021 - 05.2021
Collaborated with store management to develop seasonal promotions, driving increased sales in the produce department.
Led by example by consistently demonstrating high levels of professionalism and dedication to duty, inspiring team members to strive for excellence in their own roles.
Contributed to the development of seasonal marketing campaigns by providing insights into consumer preferences and trending produce items, resulting in increased sales.
Evaluated employee performance periodically through formal reviews and informal feedback sessions, providing constructive guidance aimed at professional growth.
Assisted in hiring and training new team members, fostering a culture of continuous learning and development within the department.
Maintained open lines of communication with vendors, negotiating favorable pricing terms while upholding quality standards.
Enhanced team performance by providing ongoing training and coaching on produce handling techniques.
Received and unloaded new items upon delivery and checked products for damage and order accuracy.
Managed daily operations within the department, including scheduling staff shifts and delegating tasks appropriately based on individual strengths.
Learned to key in results from Monthly Fresh Inventories every last Tuesday of each month for Produce, Meat, Deli, and Bakery departments.
Able to run Produce, Meat, Deli, and Bakery departments with minimal assistance from Store manager and Operations Manager.
Asset Protection Associate
Wal-Mart Neighborhood Market
10.2020 - 02.2021
Patrolled store departments to check for suspicious activities.
Controlled reduction of loss inventory by protecting company assets.
Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
Wrote reports outlining activities and results and kept records up to date.
Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
Prevented unauthorized access to sensitive areas by managing key control systems and maintaining strict adherence to security protocols.
Trained New Asset Protection associates in the Orange County and Los Angeles areas for Walmart Neighborhood - Market 551
Asset Protection
Wal-Mart Neighborhood Market
08.2019 - 09.2020
Watching CCTV footage on daily basis
Apprehending shoplifters per Walmart AP-09 Policy
Reduced shrinkage across multiple locations through effective asset protection strategies and regular audits.
Ensured compliance with all relevant laws and regulations related to asset protection and loss prevention activities.
Ensuring safety of associates and merchandise
Collaborated with store management to ensure a cohesive approach to asset protection and loss prevention efforts.
Promoted in August 2019
Created an open line of communication between asset protection personnel and store associates, fostering a collaborative approach towards loss prevention efforts.
Frozen Dairy Meat Sales Associate
Wal-Mart Neighborhood Market
10.2017 - 08.2019
Stocking meat from backroom
Stocking yogurt, cheese, and deli meat
Rotating out old merchandise for new
Education
Associate Degree - Business Administration
Cypress College
Cypress, CA
09-2025
High School Diploma -
Pacifica High School
Garden Grove, CA
06-2017
Skills
Bilingual: Spanish
Computer: Proficient with Microsoft Word, Excel, Access and Photoshop
Critical Thinking
Inventory management
Sales strategies
Delegation
Shrinkage control
Teamwork and collaboration - Able to work with team members as needed
Problem-solving
Multitasking Abilities - Always work to complete tasks by End of day
Reliability - Able to work Solo very fast
Organizational skills
Adaptability and flexibility
Accomplishments
Supervised team of over 50 sales associates.
Helped reduce shrink per year in multiple store locations.
ServSafe Food Safety Certification - Expires 2027
Trained on how to use Electrical pallet jacks and pallet stacking equipment.