Octavian Maldonado
Antioch
Summary
Dynamic customer service professional with a proven track record at Matrix, enhancing customer satisfaction through effective issue resolution and communication. Skilled in cash handling and POS operation, I excel in fast-paced environments, demonstrating attention to detail and teamwork to achieve exceptional results.
Overview
1
1
year of professional experience
Work History
Customer Service Agent
Matrix
San Jose
01.2025 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Ensured compliance with applicable laws when dealing with customers.
- Maintained strong call control and quickly worked through scripts to address problems.
Cashier /Cooker Operator
Wingstop
San Jose
06.2024 - 03.2025
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Stocked shelves with merchandise when needed.
- Measured ingredients accurately into containers for mixing or cooking purposes.
- Broke down, cleaned and sanitized work stations at end of shift.
Education
High School Diploma -
Thomas Jefferson
Dallas, TX05-2023
Skills
- Customer service
- Cash handling
- POS operation
- Issue resolution
- Attention to detail
- Communication
- Teamwork and collaboration
- Public speaking
Languages
Spanish
Professional
English
Professional
Timeline
Customer Service Agent
Matrix
01.2025 - Current
Cashier /Cooker Operator
Wingstop
06.2024 - 03.2025
High School Diploma -
Thomas Jefferson