Dynamic Article Writer and Sales Associate with a proven track record at Medium.com and Walmart. Excelled in content creation, boosting audience engagement through compelling storytelling and effective social media promotion. Demonstrated exceptional editing skills and customer rapport-building, significantly enhancing brand loyalty and online presence.
Hi, I’m
Octavia Birthfield
Brampton,ON
Summary
Overview
7
years of professional experience
1
Certification
Work History
Meduim.com
Article Writer
09.2024 - Current
Job overview
- Brainstormed with Type department to determine new topics and stories.
- Organized material to research and complete writing tasks.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Wrote compelling, succinct, clear news scripts under tight deadlines.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Conducted interviews with subject matter experts to generate topics.
- Wrote advertising material for use by publication, broadcast or internet media to promote sale of goods and services.
- Wrote fiction or nonfiction prose such as short stories, novels or biographies as well as advertising material for use in promoting sale of goods and services.
- Produced original, creative content for promotional advertisements and marketing materials.
- Built, established and maintained relationships with sources.
- Developed and pitched story ideas to editors.
- Chose cover photography or artwork, selected fonts, and arranged designs to attract target readership.
- Researched and wrote news stories, articles and reviews for online publications.
- Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.
- Created content for websites and online publications.
Walmart
Sales Associate
05.2018 - 09.2024
Job overview
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Built relationships with customers to encourage repeat business.
- Engaged in friendly conversation with customer to better uncover individual needs.
Walmart
Customer Service Manager
05.2017 - 09.2024
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept accurate records to document customer service actions and discussions.
- Created and reviewed invoices to confirm accuracy.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed detailed plans based on broad guidance and direction.
Hotels.com
Customer Service Representative
04.2021 - 04.2022
Job overview
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered prompt service to prioritize customer needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and team productivity by promoting operational best practices.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
LawRoom
Lawyer's Assistant
06.2019 - 09.2021
Job overview
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Contacted clients to schedule appointments and discuss progress of cases.
- Created weekly, monthly, and quarterly expense reports.
- Collaborated with attorneys to develop strategies for each case.
- Wrote and filed pleadings with Type court on schedule to maximize case success.
- Produced legal documents such as briefs, pleadings and appeals.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
Education
Adult Education Centre Mississauga Secondary SchoolMississauga, ON
Personal Support Worker from Caregiver
06.2021
University Overview
Skills
- Social Media Promotion
- Keyword optimization
- Data Interpretation
- Document Editing
- Idea Brainstorming
- Content Creation
- Copywriting
- Technical Writing
- Journalism
- Editing
- Broadcast media
- Audience Engagement
- Effective writing
- Social Media
Accomplishments
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result through effectively helping with Task.
Languages
English
Professional Working
Certification
- Area of certification, Company Name - Timeframe
- Licensed Job Title - Timeframe
- Area of certification Training - Timeframe
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceCareer advancementWork from home optionPaid time offWebsites
Timeline
Article Writer
Meduim.com
09.2024 - Current
Customer Service Representative
Hotels.com
04.2021 - 04.2022
Lawyer's Assistant
LawRoom
06.2019 - 09.2021
Sales Associate
Walmart
05.2018 - 09.2024
Customer Service Manager
Walmart
05.2017 - 09.2024
Adult Education Centre Mississauga Secondary School
Personal Support Worker from Caregiver
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