Summary
Overview
Work History
Education
Skills
Timeline
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Ochuko Umukoro

Hamilton,ON

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Premier Kosher Inc.
Caistor Centre, Ontario
03.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints promptly.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered inbound calls, chats and emails to facilitate customer service.

Office Administrative Assistant

Cleve-Hill Hospital
Warri, Delta State, Nigeria
01.2017 - 03.2024
  • Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
  • Tracked budget expenses related to departmental operations.
  • Assisted in organizing events such as conferences or seminars.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Scheduled and coordinated meetings and travel arrangements for staff.
  • Drafted agendas, meeting notes and other documents to enhance collaborative process.

Education

Associate of Arts - Management

Mohawk College of Applied Arts And Technology
Hamilton, ON
04-2025

Bachelor of Science - Economics

Delta State University
Abraka, Delta State
08-2016

Skills

  • Complaint resolution
  • Paperwork Processing
  • Scheduling
  • Call Management
  • Information Security
  • Consultative Sales

Timeline

Customer Service Representative

Premier Kosher Inc.
03.2024 - Current

Office Administrative Assistant

Cleve-Hill Hospital
01.2017 - 03.2024

Associate of Arts - Management

Mohawk College of Applied Arts And Technology

Bachelor of Science - Economics

Delta State University

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Ochuko Umukoro