Ochuko Ekewenu

• Optimized patient scheduling using electronic health record systems to enhance appointment flow.
• Coordinated communication between medical staff and patients to improve service delivery.
• Maintained organized filing systems for medical records, ensuring compliance and accessibility.
• Prepared comprehensive medical charts for daily appointments and procedures.
• Verified patient demographics and insurance information before visits or procedures.
• Monitored patient messages via email and phone, responding promptly.
• Transmitted medical records accurately through mail, email, or fax.
• Facilitated compassionate communication with patients while ensuring confidentiality.

• Delivered quality customer service to all patients at Orleans Clinic.
• Triaged emergencies and prioritized patient needs to enhance care delivery.
• Managed patient check-in and check-out processes for optimal clinic flow.
• Coordinated appointment bookings, reminders, and rescheduling for efficient scheduling.
• Reviewed and updated documents to ensure patient privacy and compliance.
• Processed payments and invoices.
• Direct bill to insurance companies.
• Verify eligibility through OHIP and ODSP

Diagnostics

• Conducted diagnostic testing and updated patient charts for accurate records.
• Handled sterilization of medical equipment to maintain safety standards.
• Administered diagnostic tests, including Auto-Refractor, Retinal Scan, Visual Fields, OCT, and Topography, to support eye exams.
• Administered drops to patients.

• Delivered quality customer service to patrons, effectively managing challenging interactions.
• Utilized critical thinking skills to resolve issues and preemptively address potential problems.
• Reviewed product pricing to ensure competitiveness and accuracy.
• Processed debit and credit payments efficiently, maintaining transaction integrity.

• Counseled and supported youth in addressing everyday challenges.
• Executed technical support for hybrid and livestream Zoom lessons.
• Facilitated activities for Junior High and Senior High students aged 12 to 18.
• Listened attentively to student issues, offering solutions and necessary resources.
• Managed Instagram social media accounts to enhance outreach.
• Created and organized engaging games for Zoom and Instagram interactions.
• Debriefed team members post-group sessions, highlighting key takeaways.

• Developed and executed lesson plans for children aged two to ten in groups of up to 15.
• Facilitated engaging Sunday School lessons while ensuring a supportive learning environment.
• Monitored the physical and emotional well-being of children during 90-minute sessions.
• Coordinated snack organization, prioritizing allergy precautions for all participants.

• Instructed students and explained mathematics and English concepts.
• Graded and conducted performance evaluations.
• Marked and corrected Kumon homework.
• Understood students' disabilities and learning styles.
• Adapted my teaching style to accommodate students' learning needs.
• Taught in both English and French.
• Evaluated students to determine if they are ready to move up a level.
• Prepared, organized, and stored information.