Ocean Fischenbeck
Toronto
Summary
Multitasking Clinic Supervisor with a background ensuring courteous service to patients. Detail-oriented professional with exemplary skills in delegating tasks, issue resolution and leading by example. Offering proactive planning and organizational talents.
Overview
8
8
years of professional experience
Work History
Senior Medical Administrator
Skin Vitality Medical Clinic
07.2023 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Enhanced team performance by providing regular training and professional development opportunities.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Fostered a culture of accountability among staff members, instilling an unwavering commitment to delivering high-quality care services across all aspects of the organization''s operations.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Senior Front Desk Receptionist
GoodLife Fitness
11.2016 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Senior Cleaning Crew Member
GoodLife Fitness
04.2021 - 05.2023
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
- Handled equipment, chemicals, and materials properly and with caution.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Collaborated effectively with other crew members for efficient completion of assigned tasks.
- Used time management and efficient cleaning methods to meet deadlines.
Education
Bachelor of Arts - Clinical Psychology
Ryerson University
Toronto, ON04.2024
Skills
- Medical Billing Management
- Resource Allocation Optimization
- Conflict Resolution Strategies
- Staff Supervision and Training
- Effective Communication Techniques
- Attention to Detail Focus
- Patient Scheduling Proficiency
- Patient Confidentiality Maintenance
Languages
English
Timeline
Senior Medical Administrator
Skin Vitality Medical Clinic
07.2023 - Current
Senior Cleaning Crew Member
GoodLife Fitness
04.2021 - 05.2023
Senior Front Desk Receptionist
GoodLife Fitness
11.2016 - Current
Bachelor of Arts - Clinical Psychology
Ryerson University
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