Ocean Hedge-Fancey
Labrador City,Newfoundland And Labrador
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Lifeguard/Swim Instructor
Town of Wabush
Wabush, NL
04.2024 - Current
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Provided assistance to swimmers of varying skill levels.
- Enforced all safety regulations and posted rules for patrons.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Responded quickly to medical emergencies in the pool area.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Prepared detailed incident reports following accidents or other incidents.
- Provided swimming instruction to individuals and groups of all ages.
- Organized lesson plans according to the individual needs of students.
- Demonstrated proper technique for each stroke, including freestyle, backstroke, and breaststroke.
- Instructed participants on water safety rules and regulations.
- Updated records of attendance, skill levels achieved and other relevant information for each student.
- Encouraged students to build confidence in and out of water by making swimming fun.
Supervisor
Tim Hortons
Labrador City, NL
07.2005 - Current
- Greeted customers and provided friendly customer service.
- Processed payments, gave change and issued receipts for orders.
- Maintained cleanliness of work area throughout shift.
- Stocked shelves with food items and supplies as needed.
- Organized order taking station to ensure efficient workflow.
- Inspected orders to make sure they were accurate before handing them to customers.
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
- Handled customer complaints in a professional manner while following company policies and procedures.
- Adhered to all food safety regulations including proper storage of products and temperature control guidelines.
- Ensured compliance with health codes by adhering to hygiene standards during preparation of food items.
- Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
- Ensured that all food items were prepared according to company specifications and recipes.
- Assisted with unloading delivery trucks when necessary.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Education
Pool Instructor
Wabush, NL04-2024
Bronze Cross
Wabush, NL03-2024
Standard First Aid
Wabush, NL03-2024
High School Diploma -
Menihek High School
Labrador City, NL05-2006
Skills
- Customer Service
- Problem-Solving
- Stress Tolerance
- Time Management
- Strategic Planning
- Training and mentoring
- First Aid
- Swim Instruction
- Swimming Lessons
- Pool policies enforcement
- Lifeguard procedures
References
Renee Fitzpatrick Shannon Snow
1-709-280-3113 1-902-403-2082
Maureen Winsor Anita Snow
1-709-282-8733 1-709-944-5117
Timeline
Lifeguard/Swim Instructor
Town of Wabush
04.2024 - Current
Supervisor
Tim Hortons
07.2005 - Current
Pool Instructor
Bronze Cross
Standard First Aid
High School Diploma -
Menihek High School
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