Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Océane Barichard

Montreal

Summary

Passionate about customer service, I'm appreciated for my active listening skills, my ability to solve problems quickly and my desire to always deliver a pleasant customer experience. My positive attitude and team spirit enable me to build strong relationships with my co-workers.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Event manager

Staff Personnel Événementiel Agency
07.2023 - Current
  • Brand ambassador - Customer service representative - In-store demonstrator - Receptionist - Saleswoman

Customer Service Representative

Indigo Books & Music
Place Montreal Trust
10.2024 - 01.2025

Seasonal contract


• Cash register
Transaction processing - Inform on promotions -Creation of customer account


• Customer service
Welcoming, guiding and informing clients - Recommendation of products


• Inventory management
Receipt and unpacking of deliveries - Inventory verification in Back Office - Shelf Replenishment Task - Year-end inventory


• Store organization
Maintenance and storage of shelves and displays - Installation of thematic displays (promotion, novelty)


• Online Order Counter
Checking, preparing and delivering orders - Receptionist


• Marketing and promotion
Installation of promotional posters - Participation in
the organization of special events (launch of a new book, signature session)

Ticket office/Checkroom

Olympic park
05.2023 - 07.2024
  • Box office management - Ticketing - Checkroom
  • Use of the official Ticketmaster website

Warehouse worker

BeeZtoo accessories enr.
03.2021 - 05.2023
  • Preparing parcels for shipment - Labeling - Order processing

Brand ambassador

SGM Agency
07.2022 - 01.2023
  • Promotional booth
  • Informing customers about products and services - Distributing products to customers

Customer service representative

SGM Agency
07.2022 - 01.2023
  • Complexe Desjardins information booth
  • Infringement rounds - Informing customers - Receptionist - Statistical processing of customer traffic on Excel - Preparation and sale of gift cards - Announcing promotions - Email management - Inventory of pamphlet stocks

Education

Human sciences - Psychology

Cégep Vieux-Montréal
05-2025

History & civilizations -

Bois-de-Boulogne College
12.2022

DES - High school diploma

Stanislas College
07.2022

Skills

  • Organization
  • Customer service
  • Team work
  • Communication

Certification

Babysitting course

Canadian Red Cross

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Indigo Books & Music
10.2024 - 01.2025

Event manager

Staff Personnel Événementiel Agency
07.2023 - Current

Ticket office/Checkroom

Olympic park
05.2023 - 07.2024

Brand ambassador

SGM Agency
07.2022 - 01.2023

Customer service representative

SGM Agency
07.2022 - 01.2023

Warehouse worker

BeeZtoo accessories enr.
03.2021 - 05.2023

Human sciences - Psychology

Cégep Vieux-Montréal

History & civilizations -

Bois-de-Boulogne College

DES - High school diploma

Stanislas College
Océane Barichard