Obyda Othman
Port Alberni,BC
Summary
Highly-skilled Collections Officer with years of experience in the corporate and consumer debt industry. Thorough, persistent and motivated. Adept at negotiation techniques, investigating historical data and locating debtors. Committed to meeting monthly revenue goals.
Overview
10
10
years of professional experience
Work History
Collections Officer
TD Auto Finance
Nanaimo , Bc
10.2019 - Current
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Assisted debtors in setting up payment plans to recover overdue balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls to meet demands of busy group.
- Located and monitored overdue accounts by using automated systems.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Advised customers of necessary actions and strategies for debt repayment.
- Started foreclosure and repossession processes when warranted.
- Utilized skip tracing tools to locate clients.
Customer Loyalty Representative
Nordia
Nanaimo, BC
01.2015 - Current
- Made sales calls weekly to existing and new customers for business growth.
- Educated customers about billing, payment processing and support policies and procedures.
- Effective liaison between customers and internal departments.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Handled customers in fast-paced setting in coordination with solid team of customer service associates.
- Cross-trained and provided back up for customer service managers.
- Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for business.
Education
Bachelor of Science -
Misr University For Science And Technology
Egypt 07.2012
Skills
- Call center experience
- Professional integrity
- Performance improvements
- Finance
- Goals and performance
- Account Reconciliation
- New hire training
- Financial Management
Certification
- Certified comptea security+
- Certified comptea a+
Timeline
Collections Officer
TD Auto Finance
10.2019 - Current
Customer Loyalty Representative
Nordia
01.2015 - Current
Bachelor of Science -
Misr University For Science And Technology
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