Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Oby Obijiaku

Greater Toronto Area (GTA),ON

Summary

  • Experienced professional with over five years in project management, customer service, and community operations.
  • Skilled in communication, leadership, mentorship, reporting, and program development.
  • Transitioning to Child and Youth Care to foster the growth and well-being of children and young people.
  • Currently pursuing an advanced diploma in Child and Youth Care (accelerated) at Humber Polytechnic with additional training in suicide Intervention, crisis intervention and reconciliation practices.
  • Adept at group facilitation, therapeutic activity planning, documentation, and maintaining safety protocols.
  • Member of the Ontario Association of Child & Youth Care (OACYC).
  • Seeking a FALL 2025 placement (September-December) at SickKids Psychiatric and Eating Disorder Day Programs to apply skills and gain hands-on experience supporting children and youth in diverse care settings.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Community User Operations Specialist

TikTok Technology LTD
06.2021 - 10.2023
  • Provided high-quality user experience with diverse population across Asia, Europe, USA, Africa, and Canada, ensuring cultural sensitivity and inclusiveness in interactions.
  • Worked directly with children and youth aged 8-25 years, addressing account issues and safeguarding minors by ensuring compliance with community safety guidelines.
  • Escalated high-risk cases involving violence, sexual assault, child exploitation, and psychological harm, collaborating with appropriate teams to address immediate risks and protect vulnerable users.
  • Trained new hires in safety policies, workflows, and standard operating procedures, ensuring their adherence to TikTok’s protocols for minor protection and platform safety.
  • Identified & reported safety gaps in workflows and recommended improvements to enhance protection for young users against online predators.

Escalation Manager-Customer Service

Paddy Power Betfair
11.2020 - 06.2021
  • Led a team of 6+ junior agents, serving as the primary contact for global management to resolve escalations and improve service quality.
  • Flagged and escalated accounts at risk of suicide, working with law enforcement and emergency services to locate customers and provide timely interventions.
  • Launched the "Show Love" program during COVID-19 pandemic, offering free bets to customers, creating an outlet for them to express their struggles and feelings about the lockdown, and promoting positive mental health.
  • Documented and reported issues related to payment processing, account takeovers, and gambling addiction, collaborating with internal teams to address systemic challenges.

Lead Customer Service Agent

Paddy Power Betfair
01.2020 - 11.2020
  • Delivered multichannel support through chat, social media, email, and phone by demonstrating exceptional customer service skills and ownership, resulting in improved customer satisfaction and faster issue resolution.
  • Collaborated with managers to review and resolve customer escalations efficiently, which enhanced response times and reduced volume of unresolved queries.
  • Conducted KYC screenings to verify customer identity and compliance, ensuring adherence to verification

Food Service Worker

Mount Tabor Nursing Home
06.2018 - 08.2019
  • Delivered meals and snacks to patient rooms, ensuring adherence to dietary guidelines and promoting patient well-being.
  • Replenished pantry supplies and sanitized equipment, maintaining compliance with HACCP food safety standards.
  • Performed porter duties such as dishwashing, cleaning food carts, and managing waste disposal to uphold cleanliness and safety in food service areas.

Project Coordinator

Experiential Edge LTD
10.2016 - 12.2017
  • Created proposals & generated detailed project reports, meeting agendas, and presentations, ensuring clear communication and alignment with project goals.
  • Collaborated closely with clients to monitor project progress, provide updates, and manage changes, ensuring projects remained on track and aligned with client objectives.
  • Demonstrated strong organizational and problem-solving skills and streamlining processes

Education

Advanced Diploma - Child & Youth Care (accelerated)

Humber Polytechnic
Etobicoke, Ontario
12.2025

Master of Science - Management

National College of Ireland
Dublin, Ireland
10.2019

Bachelor of Arts - History

University of Lagos
Nigeria
04.2014

Skills

  • Milieu Supervision & Therapeutic Engagement
  • Group & Individual Program Facilitation
  • Documentation & Reporting
  • Safety Protocols & Intervention Planning
  • Research, Workshop Design & Administrative Support

Certification

  • SafeTalk Suicide Intervention Training

LivingWorks, March 2025

  • Health and Safety for Workers in Canada
    Canadian Centre for Occupational Health and Safety (CCOHS), March 2025
  • Valid Police Vulnerable Sector Check

Toronto Police Service, March 2025

  • WHMIS for Workers in Canada
    Canadian Centre for Occupational Health and Safety (CCOHS), September 2024
  • Standard First Aid & CPR/AED level C
    Canadian Red Cross (October 2024)
  • Four Seasons of Reconciliation Certificate (November 2024)
  • Micro-Credential in Crisis Intervention (November 2024)

Timeline

Community User Operations Specialist

TikTok Technology LTD
06.2021 - 10.2023

Escalation Manager-Customer Service

Paddy Power Betfair
11.2020 - 06.2021

Lead Customer Service Agent

Paddy Power Betfair
01.2020 - 11.2020

Food Service Worker

Mount Tabor Nursing Home
06.2018 - 08.2019

Project Coordinator

Experiential Edge LTD
10.2016 - 12.2017

Advanced Diploma - Child & Youth Care (accelerated)

Humber Polytechnic

Master of Science - Management

National College of Ireland

Bachelor of Arts - History

University of Lagos

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Oby Obijiaku