Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matia Joy Bussey

Barrie,ON

Summary

Talented prospector with strong success as an accomplished manager. Ambitious in face of demanding sales targets and tenacious in pursuing every possible lead. Seeks new opportunities and continuously builds contact database to maintain robust pipeline and strong revenue. Goal-oriented personality with distinguished experience retail and sales industries. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to exceeding expectations while executing consistent delivery with a positive and calm attitude under pressure.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Market Manager

Sherwin-Williams
03.2024 - Current
  • Streamlined internal processes, enhancing operational efficiency and reducing costs.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Conducted regular market research to stay informed of industry trends and inform business strategy decisions.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Drove customer satisfaction improvements through the implementation of effective feedback mechanisms and prompt issue resolution.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales, margins and profitability.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Collaborated with cross-functional teams to complete projects on time and within budget constraints.
  • Enhanced team performance with consistent coaching, feedback, and development opportunities.

Assistant Market Manager

Sherwin-Williams
02.2024 - 03.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Operations Manager

Sherwin-Williams
11.2023 - 02.2024
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Store Manager

YM Inc - Suzy Shier
01.2023 - 11.2023
  • Managed all aspects of the business including human resources functions, surpassing sales targets, scheduling, daily operations, training and offering high quality customer service.
  • Fostered a positive work environment, resulting in high employee retention rates and increased job satisfaction.
  • Leveraged customer feedback insights to inform future buying decisions aligning closely with consumer preferences.
  • Boosted sales performance by creating targeted marketing strategies and visual merchandising initiatives.
  • Trained employees on product knowledge, increasing their ability to assist customers effectively.
  • Implemented innovative visual displays that captured attention and boosted sales significantly.
  • Managed all aspects of the business including human resources functions such as recruitment, hiring paperwork processing, employee records maintenance.

Assistant Store Manager - Flagship Store

Reitmans LTD
10.2022 - 01.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Implemented innovative merchandising techniques that improved product visibility at retail locations and increased sales volume.
  • Implemented process improvements to enhance operational efficiency while minimizing costs without compromising quality or service levels.
  • Achieved sales targets consistently by monitoring KPIs closely and taking corrective action as needed.

Talent and Merchandising Manager

Gap Inc - Banana Republic
09.2021 - 10.2022
  • Established monthly, daily and weekly sales goals while communicating performance expectations to all team members.
  • Designed displays, outfits and zones to deliver interactive, engaging and memorable store experiences for shoppers.
  • Collaborated with marketing department to develop effective advertising materials that showcased featured products attractively.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Improved onboarding experience for new hires, creating a comprehensive orientation program.
  • Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.

Fashion Stylist

Gap. Inc - Banana Republic
05.2021 - 09.2021
  • Enhanced client satisfaction by providing personalized styling advice and outfit recommendations based on their individual needs and preferences.
  • Increased sales revenue by effectively upselling styling services, accessories, and additional wardrobe pieces.
  • Built a loyal clientele through exceptional customer service, consistent follow-up, and tailored communication strategies.
  • Improved client confidence through transformative makeovers that considered body shape analysis techniques as well as color theory principles.
  • Conducted comprehensive closet audits to assess clients'' existing wardrobes and identify gaps in style or functionality.

Education

Business Diploma -

Centennial College of Applied Arts And Technology
Scarborough, ON

Skills

  • Client Relations
  • Daily Operations
  • CRM Management
  • Key Account Management
  • Human Resources
  • Strategic Planning
  • Lead prospecting
  • Pricing strategy
  • Schedule Coordination
  • Competitive Analysis

Certification

  • Valid G Level License
  • Level C CPR and Standard First Aid
  • Ontario Smart Serve Certification
  • WHMIS

Timeline

Market Manager

Sherwin-Williams
03.2024 - Current

Assistant Market Manager

Sherwin-Williams
02.2024 - 03.2024

Operations Manager

Sherwin-Williams
11.2023 - 02.2024

Store Manager

YM Inc - Suzy Shier
01.2023 - 11.2023

Assistant Store Manager - Flagship Store

Reitmans LTD
10.2022 - 01.2023

Talent and Merchandising Manager

Gap Inc - Banana Republic
09.2021 - 10.2022

Fashion Stylist

Gap. Inc - Banana Republic
05.2021 - 09.2021

Business Diploma -

Centennial College of Applied Arts And Technology

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Matia Joy Bussey