Obinna Ugochukwu Nsoedo

Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 3 years of experience providing quality administrative support to clients. Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Experienced Customer Service Representative with 4 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue through consumer testing.
• Resolved product issue through consumer testing.
• Achieved [Result] by completing [Task] with accuracy and effic .
• Resolved an average of 90% of customer inquiries on the first call/ chat, exceeding the team's average resolution rate.