Obinna Awaji
Toronto,ON
Summary
- Experienced and passionate Business Analyst with over four years of experience evaluating and improving business systems for well known organizations. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
8
8
years of professional experience
Work History
Business Analyst
Canada Revenue Agency
02.2021 - Current
- Collaborating with stakeholders to define project objectives and criteria.
- Analyzing service tickets while resolving and triage as needed using service now.
- Conducting research and provide solutions to decrease internal productivity issues
- Developing complex dashboard and reporting tools to track performance metrics.
- Reviewing and interpreting user feedbacks, and conducting research to stay on top of trends, reporting insights to team.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
Product Analyst
SkipTheDishes
07.2017 - 01.2021
- Contributed to creation and implementation of technical requirements and specifications to establish common foundation for application development.
- Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting
- Planned and prepared advertising and promotional material to increase sales of products or services and work with customers and company Stakeholders
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
- Identified process inefficiencies through gap analysis and proffer solutions that improved business processes by 30%
- Ensured requirements backlog were updated and worked with developers to provide requirements as needed
- Performed quality assurance testing and regression testing.
- Developed 10 different user stories for new products , leading to more focused marketing copy resulting in the increase in ROI of 15%
Business Analyst
IG Wealth Management
01.2016 - 06.2017
- Interacted with clients to understand business needs and translate into requirements and project scope.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Owned planning and scheduling of 2-weeks sprints, articulated product vision to engineers, and defined 97% of product goals at the beginning of 2017.
- Executed analysis of risks and identified risk mitigation strategies.
- Collaborated with 6 analyst to update requirements and scope, and assisted in client/stakeholder meetings.
- Created dashboards to monitor and track key performance indicators.
- Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
Education
Some College (No Degree) - Product Managment
York University
Toronto, ONBusiness Analysis -
SkillHat
Toronto, ON06.2021
Bachelor of Science -
University of Manitoba
Winnipeg, MB04.2015
Skills
- Communication & Interpersonal Skills
- Critical thinking and problem solving
- Team Collaboration
- Business Process Improvement
- Effective Time Management
- Data Visualization & Analysis
- Software Development Life Cycle
- Knowledgeable in User Interface/ User Experience
- Project Management
- Requirements Elicitation and Collaboration
- Agile Methodology
- SWOT Analysis
- Market Analysis
- Bussiness Process Mapping
- ServiceNow
- JIRA & Confluence
- Microsoft Office and Power BI
- Sales Force
- SQL Proficiency
Languages
English
Full Professional
Timeline
Business Analyst
Canada Revenue Agency
02.2021 - Current
Product Analyst
SkipTheDishes
07.2017 - 01.2021
Business Analyst
IG Wealth Management
01.2016 - 06.2017
Some College (No Degree) - Product Managment
York University
Business Analysis -
SkillHat
Bachelor of Science -
University of Manitoba
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