OBI CHRISTOPHER CHIBUIKEM
Lloydminster,AB
Summary
Skilled Medical Administrative Assistant with a proven track record at Outreach Health Services, enhancing patient satisfaction and streamlining office operations. Excelled in patient care, confidentiality, and multi-line phone systems, achieving significant improvements in appointment scheduling efficiency. Demonstrated empathetic communication and process optimization, fostering trust and operational excellence.
Overview
1
1
year of professional experience
Work History
Medical Administrative Assistant
Outreach Health Services
Nigeria
02.2023 - 06.2024
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
- Optimized workflows within the office by implementing process improvements based on observation and analysis of existing systems.
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
- Supported office staff and operational requirements with administrative tasks.
- Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
Education
Clinical Esthetician - Workplace Health And Wellness
Lakeland College
Lloydminster, ABSkills
Appointment Scheduling
Patient care and confidentiality
Understanding of medical terminology
Payment collection and processing
Insurance billing procedures
Follow-up skills
Accomplishments
- Documented and resolved Issues which led to results .
- Achieved results through effectively helping with tasks
Languages
English
Availability
Monday, Tuesday, Wednesday, Thursday - 05:00 PM - 10:00 PM
Friday, Saturday, Sunday - whole day
Timeline
Medical Administrative Assistant
Outreach Health Services
02.2023 - 06.2024
Clinical Esthetician - Workplace Health And Wellness
Lakeland College