Summary
Overview
Work History
Education
Skills
Timeline
Generic

Obed Richard NAU

Scarborough,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

Rideshare Driver

Uber, Lyft
01.2019 - Current
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Followed company guidelines and policies when interacting with passengers.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Responded to passenger concerns and complaints politely and professionally.

Personal Shopper

Instacart
08.2017 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Case Picker

Aspect Retail Logistics
09.2012 - 05.2017
  • Matched product description, quantity and packaging unit using radio-frequency device to verify items received.
  • Leveraged manual and motorized machinery to stock vendor and customer returns quickly and accurately.
  • Operated reach truck to store and retrieve materials or items on racks, shelves and bins.
  • Loaded, unloaded, moved and stacked products and materials using forklift, clamp truck or other power equipment.
  • Prepared receiving, storage and shipping documentation and retained product accountability throughout logistical process.
  • Read, interpreted and accomplished warehouse management system reports and recognized and corrected potential process errors to reduce adverse effects.

Education

High School Diploma -

Lycee Stenio Vincent
Saint-Marc, Haiti
08.2000

Skills

  • Microsoft Windows
  • Customer Satisfaction
  • Time Management
  • Personnel Engagement
  • Microsoft Office

Timeline

Rideshare Driver

Uber, Lyft
01.2019 - Current

Personal Shopper

Instacart
08.2017 - Current

Case Picker

Aspect Retail Logistics
09.2012 - 05.2017

High School Diploma -

Lycee Stenio Vincent

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Obed Richard NAU