Obed Okeukwu
Edmonton,Alberta
Summary
Adept IT professional with a proven track record at Globacom Nigeria, enhancing network efficiency and security. Leveraged expertise in System Configuration and Problem-solving abilities to significantly reduce system downtime. Skilled in both technical support and effective communication, consistently ensuring optimal system performance and user satisfaction.
Overview
7
7
years of professional experience
Work History
IT Software Support Technician
Elite Construction & Staffing
07.2024
- Played a pivotal role in reducing system downtime occurrences through effective monitoring, troubleshooting, and root cause analysis activities.
- Maintained strong working knowledge of various operating systems, hardware components, networking protocols, databases, and other relevant technologies used within the organization''s IT landscape.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
Network Support Technician
Globacom Nigeria
10.2021 - 04.2024
- Troubleshot hardware and software to determine and rectify network problems.
- Ran cabling and installed data drops for new node installations.
- Ensured maximum uptime for critical systems with proactive monitoring and timely intervention.
- Maintained accurate inventory records of networking equipment, streamlining procurement processes when replacements were needed.
- Maximized system functionality by configuring new equipment according to established guidelines.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Evaluated emerging technologies to determine their potential benefits for the company''s networking infrastructure.
- Designed and evaluated WAN and LAN connectivity technologies.
- Provided faculty and staff with security software and network configuration support.
- Maintained network connectivity of workstations, servers and network devices.
Assistant Network Administrator
Michie Info Tech
04.2017 - 09.2021
- Assisted in the planning and deployment of new network infrastructure, ensuring seamless integration with existing systems.
- Participated in the evaluation of new networking technologies to determine their potential benefits for the organization''s IT infrastructure.
- Performed network security design and integration duties.
- Diagnosed and executed resolution for network and server issues.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Improved network efficiency by implementing and managing system updates and patches.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
- Identified and immediately resolved issues with network devices.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Backed up company data to distributed storage centers to avoid massive data loss.
- Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Conducted risk assessments on all aspects of the network infrastructure to identify vulnerabilities proactively before they became threats.
Education
Bachelor Of Science - Computer Science
IMO STATE UNIVERSITY
Nigeria Basic Training Diploma - Web Development
National Institute of Information Technology
Nigeria Skills
- Data Backup and Recovery
- Software Installation
- Security Protocols
- Hardware diagnostics
- System Configuration
- Software Development
- Operating Systems Expertise
- Desktop support
- Technical issues analysis
- Network configuration
- LAN/WAN
- TCP/IP
- System Administration
- DHCP/DNS Ethernet and Firewall proficient
- Problem-solving abilities
- Excellent Communication
- Help Desk Support
- Information Protection
- Virtualization Technologies
- ITIL Processes
- Programming Languages
- Network Administration
- Remote Support
Languages
English
Full Professional
Timeline
IT Software Support Technician
Elite Construction & Staffing
07.2024
Network Support Technician
Globacom Nigeria
10.2021 - 04.2024
Assistant Network Administrator
Michie Info Tech
04.2017 - 09.2021
Bachelor Of Science - Computer Science
IMO STATE UNIVERSITY
Basic Training Diploma - Web Development
National Institute of Information Technology
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