Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Obed Okeukwu

Edmonton,Alberta

Summary

Adept IT professional with a proven track record at Globacom Nigeria, enhancing network efficiency and security. Leveraged expertise in System Configuration and Problem-solving abilities to significantly reduce system downtime. Skilled in both technical support and effective communication, consistently ensuring optimal system performance and user satisfaction.

Overview

7
7
years of professional experience

Work History

IT Software Support Technician

Elite Construction & Staffing
07.2024
  • Played a pivotal role in reducing system downtime occurrences through effective monitoring, troubleshooting, and root cause analysis activities.
  • Maintained strong working knowledge of various operating systems, hardware components, networking protocols, databases, and other relevant technologies used within the organization''s IT landscape.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Installed and configured operating systems and applications.
  • Diagnosed and troubleshot hardware, software and network issues.

Network Support Technician

Globacom Nigeria
10.2021 - 04.2024
  • Troubleshot hardware and software to determine and rectify network problems.
  • Ran cabling and installed data drops for new node installations.
  • Ensured maximum uptime for critical systems with proactive monitoring and timely intervention.
  • Maintained accurate inventory records of networking equipment, streamlining procurement processes when replacements were needed.
  • Maximized system functionality by configuring new equipment according to established guidelines.
  • Installed cabling, wireless routers and telephone systems for data communications networks.
  • Evaluated emerging technologies to determine their potential benefits for the company''s networking infrastructure.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Provided faculty and staff with security software and network configuration support.
  • Maintained network connectivity of workstations, servers and network devices.

Assistant Network Administrator

Michie Info Tech
04.2017 - 09.2021
  • Assisted in the planning and deployment of new network infrastructure, ensuring seamless integration with existing systems.
  • Participated in the evaluation of new networking technologies to determine their potential benefits for the organization''s IT infrastructure.
  • Performed network security design and integration duties.
  • Diagnosed and executed resolution for network and server issues.
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Improved network efficiency by implementing and managing system updates and patches.
  • Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
  • Identified and immediately resolved issues with network devices.
  • Installed and configured network printers and other peripheral devices.
  • Diagnosed and resolved hardware and software issues.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Backed up company data to distributed storage centers to avoid massive data loss.
  • Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
  • Managed computer operation scheduling, backup, storage and retrieval functions.
  • Conducted risk assessments on all aspects of the network infrastructure to identify vulnerabilities proactively before they became threats.

Education

Bachelor Of Science - Computer Science

IMO STATE UNIVERSITY
Nigeria

Basic Training Diploma - Web Development

National Institute of Information Technology
Nigeria

Skills

  • Data Backup and Recovery
  • Software Installation
  • Security Protocols
  • Hardware diagnostics
  • System Configuration
  • Software Development
  • Operating Systems Expertise
  • Desktop support
  • Technical issues analysis
  • Network configuration
  • LAN/WAN
  • TCP/IP
  • System Administration
  • DHCP/DNS Ethernet and Firewall proficient
  • Problem-solving abilities
  • Excellent Communication
  • Help Desk Support
  • Information Protection
  • Virtualization Technologies
  • ITIL Processes
  • Programming Languages
  • Network Administration
  • Remote Support

Languages

English
Full Professional

Timeline

IT Software Support Technician

Elite Construction & Staffing
07.2024

Network Support Technician

Globacom Nigeria
10.2021 - 04.2024

Assistant Network Administrator

Michie Info Tech
04.2017 - 09.2021

Bachelor Of Science - Computer Science

IMO STATE UNIVERSITY

Basic Training Diploma - Web Development

National Institute of Information Technology
Obed Okeukwu