OBED BAADU
Brampton
Summary
Dynamic Data Analyst with a proven track record at First National Bank and Metropolitan Life, leveraging strong analytical skills and exceptional interpersonal communication to enhance client satisfaction. Adept at data visualization and problem-solving, I successfully identified trends in large datasets, driving impactful decisions and fostering collaborative environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Healthcare Data Analyst (Personal Support)
Barrier Manor Enhanced Community Care
12.2024 - Current
- Compiled, cleaned and manipulated data for proper handling.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations and provided exceptional service.
- Analyzed large datasets to identify trends and patterns in customer behaviors.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
Healthcare Data Analyst
Cosmopolitan Mutual Health
06.2021 - 01.2023
- Compiled, evaluated and reviewed engineered data for internal system.
- Modeled predictions with feature selection algorithms.
- Analyzed large datasets to identify trends and patterns in customer behaviors.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Leveraged mathematical techniques to develop engineering and scientific solutions.
- Improved data collection methods by designing surveys, polls and other instruments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
- Developed strong communication and organizational skills through working on group projects.
- Implemented randomized sampling techniques for optimized surveys.
- Ran statistical analyses within software to process large datasets.
Data Analyst (Branch Manager)
Metropolitan Life Insurance
10.2020 - 04.2021
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Used statistical methods to analyze data and generate useful business reports.
- Utilized data visualization tools to effectively communicate business insights.
- Deployed predictive analytics models to forecast future trends.
- Developed and implemented data governance policies and procedures.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Implemented business intelligence solutions to increase operational efficiency.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
- Designed and maintained financial models to identify and measure risks.
- Developed strategic plans for day-to-day financial operations.
- Supported financial director with special projects and additional job duties.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Complied with regulatory guidelines and requirements.
- Consulted customers to boost product sales and services.
Data Processing Customer Service Representative
First National Bank, FNB
07.2018 - 08.2019
- Compiled information and input into database.
- Monitored data entry processes and worked to improve efficiency and performance.
- Verified accuracy of data before transcribing.
- Sorted and processed incoming reports before putting data into processing software.
- Collaborated with other departments to enforce data accuracy and enhance productivity.
- Double checked accuracy of hard copy paperwork and rectified any issues.
- Applied data validation procedures to support and enforce data integrity.
- Investigated and resolved accounting, service and delivery concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Created and maintained detailed database to develop promotional sales.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Sales and Marketing Executive
Priority Insurance Company
11.2015 - 07.2019
- Analyzed sales and marketing data for improved strategies.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Managed sales promotions and marketing strategies on major social media sites.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Presented professional image consistent with company's brand values.
- Kept detailed records of daily activities through online customer database.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Negotiated prices, terms of sales and service agreements.
- Built diverse and consistent sales portfolio.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met existing customers to review current services and expand sales opportunities.
- Maintained current knowledge of evolving changes in marketplace.
- Achieved or exceeded company-defined sales quotas.
Education
Master of Science - Data Analytics
Northeastern University
Toronto, ON09-2027
Bachelor of Science - Actuarial Science
University For Development Studies
Ghana08-2014
Skills
- Time management
- Organizational skills
- Business understanding
- Data visualization
- Data analytics
- Teamwork and collaboration
- Adaptability and flexibility
- Critical thinking
- Analytical thinking
- Interpersonal communication
- Analytical skills
- Problem-solving
- Problem-solving abilities
- Time series analysis
- Decision-making
- Team collaboration
- Data-driven decision making
Accomplishments
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Resolved product issue through consumer testing.
- Collaborated with team of thirty (30) in the development of on boarding the entire staff of Metropolitan Group Ghana onto First National Bank Loan and other banking products.
Languages
English
Native or Bilingual
Affiliations
- First National Bank Group
Certification
- Nominated among the best Sales and Marketing Executives in Ghana.
Interests
- Supporting STEM education initiatives and mentorship programs
- Enjoy hobbies that combine physical activity with outdoor exploration
- Reading
- Offering time and support to shelters for the homeless, women, and animals
- Music
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Participating in fundraising events to support local charities, schools, or community projects
Timeline
Healthcare Data Analyst (Personal Support)
Barrier Manor Enhanced Community Care
12.2024 - Current
Healthcare Data Analyst
Cosmopolitan Mutual Health
06.2021 - 01.2023
Data Analyst (Branch Manager)
Metropolitan Life Insurance
10.2020 - 04.2021
Data Processing Customer Service Representative
First National Bank, FNB
07.2018 - 08.2019
Sales and Marketing Executive
Priority Insurance Company
11.2015 - 07.2019
Master of Science - Data Analytics
Northeastern University
Bachelor of Science - Actuarial Science
University For Development Studies
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