Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Obadan Diana Ese

Regina,SK

Summary

I am a self-motivated and result-oriented professional, offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. I am a fast learner and committed to continuous, self-directed learning.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Advisor

Concentrix UK (RAC)
05.2022 - 06.2023
  • Resolved customer issues to enable mutually beneficial outcomes and encourage continued patronage.
  • Answered customer service inquiries via telephone, email and chat platforms to address customer needs and promote optimum outcomes.
  • Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
  • Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction.
  • Engaged in consultative sales, cross-selling, and up-selling activities to align customer needs with business offerings.
  • Document customer interactions in the company database to maintain a complete customer service history.
  • Developed and implemented strategies to improve the customer service experience, resulting in increased satisfaction.
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.

Credit Officer

Access Bank Plc
01.2016 - 02.2022
  • Adhered to banking standards and government lending guidelines for loan services.
  • Organized and finalized loan applications for underwriter review.
  • Developed collection recovery strategies to resolve customer issues and delinquent cases.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Reduced past-due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Carried out risk assessment on prospective customers to determine ability to meet up with debt obligation
  • Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.

Education

Bachelor of Science - Microbiology

Babcock University
Ilishan- Remo, Nigeria
06.2005

Skills

  • Customer Retention
  • Effective Communication
  • Excellent customer service
  • Performance Metrics
  • Negotiation skills
  • Research
  • Time Management
  • Problem Solving
  • Data entry

Languages

English
Full Professional

Certification

Certification in Project Management Essentials, 2023

International Business Management Institute

Certification in Design Thinking, 2019

International Business Management Institute

Certification in Data Science and Analytics Intro, 2019

International Business Management Institute

Timeline

Customer Advisor

Concentrix UK (RAC)
05.2022 - 06.2023

Credit Officer

Access Bank Plc
01.2016 - 02.2022

Bachelor of Science - Microbiology

Babcock University

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Obadan Diana Ese