ÍO GÓMEZ
Montreal,Canada
Summary
Dynamic, proactive and charismatic worker with previous experience in cost analysis, management, customer service, restaurant serving, cooking and event planning. People oriented with high quality standards, effective communication skills and computer literacy. Trilingual: English, French and Spanish.
Overview
16
16
years of professional experience
Work History
Waitress
Mauvais Garçon
Montreal, Canada
01.2024 - Current
- Delivered detailed menu descriptions proficiently in both English and French
- Entered guest orders into software and maintained timely delivery of courses
- Provided efficient delivery service to guests and guaranteed their satisfaction throughout the dining experience
- Demonstrated knowledge of wines and expertise in cocktail recommendations, resulting in increased table sales
- Maintained cleanliness of restaurant section on a daily basis and performed end-of-day tasks to ensure organization.
Restaurant and Events Manager
The Metcalfe Hotel
Ottawa, Canada
01.2022 - 01.2023
- Designed and implemented service protocols for restaurant and room service.
- Led end-to-end processes for recruiting, hiring, and training FOH employees
- Scheduled and coordinated front of house and kitchen staff
- Managed day-to-day operations, ensuring efficient financial oversight and report generation.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and ensuring overall satisfaction
Founder
iOm Plant-Based Kitchen
Bogotá, Colombia
01.2019 - 01.2021
- Designed operational protocols, optimizing efficiency and management processes
- Developed and implemented successful social media marketing initiatives which attracted a following of 22,000
- Created comprehensive training materials for new employees and facilitated their onboarding process.
- Provided customer service through multiple communication channels - telephone, email, and in-person.
- Ensured operational excellence through effective team management and coordination.
Kitchen Manager
Impact
Toronto, Canada
01.2018 - 01.2019
- Demonstrated exceptional attention to detail and efficiency while supervising the start of production
- Ensured quality of food through strict adherence to food safety protocols and controls
- Conducted training sessions for line cooks on recipe knowledge and operational protocols
- Successfully implemented perpetual inventory system to track and control food waste.
Assistant Manager
Aux Vivres
Montreal, Canada
01.2016 - 12.2017
- Developed and applied customer service strategies to optimize guest experience
- Trained waiters in upselling techniques that led to increased revenue.
- Efficiently planned and coordinated shifts for front of house and kitchen personnel
- Handled the calculation of end of day reports and tips, as well as the management of food orders.
- Facilitated the training of kitchen staff on recipes, food safety protocols, and velocity.
Maître D
Les 9 muses
Montreal, Canada
01.2015 - 01.2016
- Ensured accurate reservation confirmations and efficient daily seating arrangements
- Welcomed clients in both English and French, efficiently taking orders using Maître D software.
- Strong track record of resolving conflicts through effective problem-solving techniques.
- Built and maintained social media profiles.
Manager and Chef
Surf Bar
Gili T, Indonesia
01.2014 - 11.2014
- Creatively organized and photographed weekly events for effective pull marketing
- Implemented new protocols and provided training for staff to enhance service quality
- Created and managed inventory schedules to ensure accurate tracking
- Prepared new recipes, planned menus, and created grocery purchase sheets.
- Handled end-of-the-month accounting to ensure timely payment of salaries and expenses.
Waitress
O’Connors Irish Pub
Ottawa, Canada
01.2012 - 07.2013
- Provided detailed menu explanations in English and French
- Accurately entered orders into computer system
- Accurately processed and swiftly delivered customer orders to ensure maximum satisfaction.
- Conducted routine calculations for daily cash out returns.
Waitress/Bartender
MVP Bar & Restaurant
Montreal, Canada
01.2011 - 12.2012
- Provided detailed explanations of the menu in English and French
- Maintained precise record of orders in computer system and provided efficient customer service
- Maintained integrity in handling cash transactions and credit card receipts
- Prepared drinks for customers to promote effective teamwork.
Partner & Events Coordinator
La Deliciosa Lounge
Bogotá, Colombia
01.2009 - 01.2010
- Successfully promoted and marketed the lounge
- Created fashion events to expand service offerings, effectively managed social media
- Conducted training sessions for promoters and supervised food preparation.
Education
DEC in Food Industry Management -
La Salle College
01.2017
Hospitality and Restaurant Business Management -
The Art Institute of Vancouver
First Aid Training -
La Salle College
Bartending course -
Bartending School of Canada - Montreal
French -
L’Alliance Française, Paris
Eurocentres, La Rochelle France
High School Diploma -
Colegio Retos y Retos
Skills
- Cost analysis
- Management
- Customer service
- Restaurant serving
- Sales expertise
- Complaint resolution
- Wine pairing
- Reservation Management
- Point of sale systems
- Check payment processing
- Banquet Coordination
- Relationship Management
- Wine Knowledge
- High-volume dining
- Beverage Preparation
- Table setting arrangements
- Team Collaboration
- Safe Food Handling
- Event planning
- Effective communication skills
- Computer literacy
- Trilingual: English, French, and Spanish
- Upselling techniques
- Designing and implementing service protocols
- Recruitment, hiring, and training of FOH employees
References
References available upon request.
Timeline
Waitress
Mauvais Garçon
01.2024 - Current
Restaurant and Events Manager
The Metcalfe Hotel
01.2022 - 01.2023
Founder
iOm Plant-Based Kitchen
01.2019 - 01.2021
Kitchen Manager
Impact
01.2018 - 01.2019
Assistant Manager
Aux Vivres
01.2016 - 12.2017
Maître D
Les 9 muses
01.2015 - 01.2016
Manager and Chef
Surf Bar
01.2014 - 11.2014
Waitress
O’Connors Irish Pub
01.2012 - 07.2013
Waitress/Bartender
MVP Bar & Restaurant
01.2011 - 12.2012
Partner & Events Coordinator
La Deliciosa Lounge
01.2009 - 01.2010
DEC in Food Industry Management -
La Salle College
Hospitality and Restaurant Business Management -
The Art Institute of Vancouver
First Aid Training -
La Salle College
Bartending course -
Bartending School of Canada - Montreal
French -
L’Alliance Française, Paris
Eurocentres, La Rochelle France
High School Diploma -
Colegio Retos y Retos
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