Nyssa Tudball
Nanaimo,Canada
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Insurance Broker
Waypoint Insurance Services
08.2021 - Current
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
- Calculated quotes and educated potential clients on insurance options.
- Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
- Enhanced customer loyalty by delivering timely and accurate policy updates and renewal information.
- Organized regular check-ins with clients to review coverage limits and ensure adequate protection as their life circumstances changed.
- Called potential clients to set up appointments according to mutual availability.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Cross-sold insurance products to existing clients to reach sales targets.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Educated clients on insurance policies and procedures.
- Finalized sales and collected necessary deposits.
- Met with customers to provide information about available products and policies.
Sales Associate
BC Liquor Stores
06.2021 - 09.2022
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Baker
COBS Bread Bakery
08.2020 - 06.2021
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
Grotto Spa Concierge
Tigh-Na-Mara
04.2013 - 08.2020
- Company Overview: Grotto Spa Concierge
- 7+ years of customer service experience
- Booking appointments
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Handled client complaints professionally, taking appropriate actions to resolve issues promptly and maintain satisfaction levels.
- Improved team efficiency by effectively coordinating with therapists, management, and other staff members.
- Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
- Facilitated seamless communication between guests, therapists, and management to ensure smooth spa operations daily.
- Educated clients on available services, guiding them towards suitable options based on their needs and preferences.
Retail Worker
Spinners
06.2014 - 11.2014
- Company Overview: Country Club Mall
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
Education
Graduate Certificate - Baking
Vancouver Island University
Vancouver Island 05-2020
Diploma -
Ballenas Secondary
Parksville, BC06.2013
Skills
- Organized
- Dedicated worker
- Open to learning new skills
- Teamwork
- Independent work
- Exceptional customer service
- Outgoing personality
- Proactive team player
- Driven
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
Languages
English
Professional Working
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Camping
- Adventure Travel
- Gym Workouts
- Yoga
- Passionate about balancing physical health with mental and emotional wellness
- Baking
- Wine Tasting
- Cake Decorating
Timeline
Insurance Broker
Waypoint Insurance Services
08.2021 - Current
Sales Associate
BC Liquor Stores
06.2021 - 09.2022
Baker
COBS Bread Bakery
08.2020 - 06.2021
Retail Worker
Spinners
06.2014 - 11.2014
Grotto Spa Concierge
Tigh-Na-Mara
04.2013 - 08.2020
Graduate Certificate - Baking
Vancouver Island University
Diploma -
Ballenas Secondary
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