Nyrelle Ramos
Toronto,ON
Summary
A highly efficient and adaptable candidate with proven administrative, relationship building and analytical skills. Collaborative and driven with clear focus on prioritizing business growth and supporting team needs. Well-organized, flexible and dependable.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Mortgage Renewals Specialist
CIBC
11.2023 - Current
- Increased customer satisfaction through timely communication and personalized service during the renewal process.
- Conducted comprehensive reviews of client financial profiles to determine appropriate renewal options and strategies.
- Maintained a high level of accuracy in documentation, ensuring compliance with regulatory guidelines and company policies.
Financial Services Associate
CIBC - Imperial Service
01.2022 - 11.2023
- Streamlined internal processes for improved efficiency in handling client accounts and transactions.
- Developed strong relationships with clients, resulting in increased trust and long-term business partnerships.
- Assisted in managing a diverse portfolio of high-net-worth clients, ensuring personalized attention and tailored strategies.
- Supported colleagues by sharing expertise and collaborating on complex cases, fostering a positive work environment.
Senior Client Service Representative
CIBC
09.2021 - 01.2022
- Mainly responsible for duties in the central cage; such as, cash reconciliation, processing large cash orders, receiving FX/ Precious Metal orders, buying and selling cash in different currencies, maintaining convenience/ prepaid card inventories.
- Ensured compliance in audit requirements by cross-checking CSR class work
- Assisted the operations team with covering call center, safety deposit vault, and other administrative/ clerical work as needed.
Client Services Representative
CIBC
03.2021 - 09.2021
- Processed client transactions such as deposits, withdrawals and wire transfers accurately.
- Built sustainable client relationships based on trust by applying excellent communication and interpersonal skills.
- Assessed customer account information to determine current issues and potential solutions.
Education
Bachelor of Commerce - Business Management - Law And Business
Toronto Metropolitan University
Toronto, ON06.2020
High School Diploma -
St. Mary Catholic Academy Secondary School
Toronto, ON06.2015
Skills
- Customer Service
- Interpersonal Skills
- Time Management
- Organizational Skills
- Computer Proficiency
- Analytical Thinking
- Attention to Detail
- Problem Solving
Accomplishments
- CIBC Quarterly Purpose Award – Q1, 2022
- CIBC Monthly Purpose Award – December 2021
Certification
Canadian Investment Funds Course - In progress
Timeline
Mortgage Renewals Specialist
CIBC
11.2023 - Current
Financial Services Associate
CIBC - Imperial Service
01.2022 - 11.2023
Senior Client Service Representative
CIBC
09.2021 - 01.2022
Client Services Representative
CIBC
03.2021 - 09.2021
Bachelor of Commerce - Business Management - Law And Business
Toronto Metropolitan University
High School Diploma -
St. Mary Catholic Academy Secondary School
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