Nyota Munga
Vancouver
Summary
Front-of-House Operations Lead with 5+ years of client-focused service and administrative experience supporting high-volume hospitality and retail environments. Skilled in cash handling and POS operations, calendar and inventory management, bilingual fluent communication, and multitasking to maintain polished, efficient service flow. Delivers calm, solution-oriented guest support, improves operational accuracy, and seeks a front-desk role to apply strong organizational skills and professionalism.
Overview
6
6
years of professional experience
Work History
Front-of-House Operations Lead
Cabana Nightclub
01.2024 - Current
- Tri-Role Management: Simultaneously managed ID/Security compliance, Coat Check logistics, and Cover Charge revenue, performing the duties typically assigned to three separate staff members in a high-volume environment.
- Revenue & Compliance: Oversaw nightly cash intake and POS reconciliations, ensuring 100% accuracy in guest billing and strict adherence to provincial liquor and entry regulations.
- Staff Training & Supervision: Spearheaded the onboarding and "on-the-fly" training of new front-of-house staff, ensuring service standards remained high during peak holiday shifts and high-capacity events.
- Crisis Management & De-escalation: Acted as the primary point of contact for guest dispute resolution, calmly resolving concerns and maintaining a safe, professional environment.
- Operational Reliability: Consistently relied upon by ownership to stabilize front-end operations and maintain service flow during critical staffing shortages and medical emergencies.
Founder & Creative Director
Katshiabala House
01.2023 - Current
- Maintain organized digital records, client files, vendor contacts, and order documentation
- Coordinate appointments, fittings, and deadlines while balancing multiple priorities independently
- Handle incoming inquiries professionally, providing timely responses and accurate information
- Track inventory, samples, shipments, and feedback to ensure accountability and follow-through
- Create and manage planning calendars for projects, launches, and campaigns
- Uphold a high standard of professionalism and presentation in all client-facing interactions
- Orchestrated project timelines and resource allocations, ensuring seamless execution of events and boosting team efficiency.
Style Advisor (Client Services)
Aritzia
01.2023 - 01.2023
- Delivered personalized, high-touch client service in a fast-paced retail environment
- Managed multiple client requests simultaneously while maintaining brand and visual standards
- Supported appointment-style shopping experiences, including preparation and follow-ups
- Processed transactions accurately using POS systems and handled payments professionally
- Enhanced client engagement through personalized consultations, leading to substantial improvements in customer satisfaction
Key Holder / Retail Operations Assistant
Garage / Dynamite Group
01.2020 - 01.2022
- Led store opening and closing procedures, securing premises and alarm systems with zero security incidents.
- Managed cash till reconciliation and POS transactions, ensuring daily financial accuracy and accountability.
- Supervised floor staff and delegated tasks to maintain operational flow and meet shift targets.
- Resolved customer escalations calmly, improving satisfaction and preserving repeat business.
- Streamlined cash handling processes, enhancing accuracy and reducing discrepancies, which improved overall financial integrity.
Education
Bachelor's degree - Fashion & Technology
Wilson School of Design At Kwantlen Polytechnic University
Richmond, BC06-2024
Certificate - Foundations in Design (FIND)
Wilson School of Design At Kwantlen Polytechnic University
Richmond, BC06-2019
Skills
- Front Desk Operations
- Guest & Client Services
- Cash Handling & POS
- Administrative Support
- Schedule coordination
- File Organization & Attention to Detail
- Professionalism
- Microsoft Suite (Word & PowerPoint)
- Multitasking & Adaptability
- Bilingual (French – Fluent)
- Motivational attitude
- Strong team-building skills
Languages
French
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front-of-House Operations Lead
Cabana Nightclub
01.2024 - Current
Founder & Creative Director
Katshiabala House
01.2023 - Current
Style Advisor (Client Services)
Aritzia
01.2023 - 01.2023
Key Holder / Retail Operations Assistant
Garage / Dynamite Group
01.2020 - 01.2022
Bachelor's degree - Fashion & Technology
Wilson School of Design At Kwantlen Polytechnic University
Certificate - Foundations in Design (FIND)
Wilson School of Design At Kwantlen Polytechnic University