Nyome Innis
Lantzville,BC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the paint industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. I have really enjoyed working for Cloverdale Paint and am ready to take on the responsibility of managing this branch. I am fast learner and would love the opportunity to show the skills I have learned over the past 9 years with Cloverdale Paint.
I truly love working for Cloverdale Paint and am ready to take the next step in my professional career with this company.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Cloverdale Paint
11.2014 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection.
- Navigating the POS system and intranet with ease.
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Conflict Resolution
- Payment Processing
- Customer satisfaction measurement
- Product Knowledge
- Order Processing
- Team Development
- Staff Training
- Quality Control
- Product and service solutions
- Order Fulfillment
- Store maintenance
- Account updating
- Research
- POS systems expert
- Shipping procedures understanding
- Receiving orders
- Creating paint and sundry orders
Timeline
Customer Service Representative
Cloverdale Paint
11.2014 - Current