Nylah Black
Summary
Motivated server with an engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
Work History
Server
Rogue Kitchen & Wetbar
05.2023 - 04.2024
- Greet guests upon seating, present menus, take food and drink orders, answer questions and provide recommendations, work as a team with all restaurant staff, clear and set tables, take payments, complete side duties, put orders into POS system
Spa Coordinator
Casbah Day Spa
09.2022 - 04.2024
- Manage and schedule appointments, call and confirm appointments, take payments, welcome and check out patients, provide information on different treatments to clients, sell retail and skincare products, design and create sales marketing videos, record sales stats and records
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Trained new hires on company policies, procedures, and best practices, contributing to a well-prepared team of professionals.
- Worked closely with management to develop and execute long-term growth strategies for the spa, contributing to increased revenue and client retention.
- Developed strong relationships with clients, leading to repeat business and referrals.
Hostess
Hawksworth Restaurant
05.2021 - 09.2022
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Sales Associate
Burberry
11.2021 - 08.2022
- Assist customers in selecting and purchasing products; develop and maintain extensive knowledge of Burberry products, including features, benefits, and pricing; provide exceptional customer service; assist in maintaining a visually appealing and well-organized store environment
Education
Degree - Web Development
BCIT
06.2024
microcredential - Digital marketing
BCIT
12.2021
Skills
- Customer Service
- Communication
- Team Building
- Leadership
- Organization
- Digital Marketing
- Active Listening
- Video Editing
Languages
English
French
Timeline
Server
Rogue Kitchen & Wetbar
05.2023 - 04.2024
Spa Coordinator
Casbah Day Spa
09.2022 - 04.2024
Sales Associate
Burberry
11.2021 - 08.2022
Hostess
Hawksworth Restaurant
05.2021 - 09.2022
Degree - Web Development
BCIT
microcredential - Digital marketing
BCIT
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